Kamahria Carter
Asheville
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server
Eddie V's Prime Seafood
Charlotte, NC
01.2022 - 01.2026
- Cultivated a welcoming environment by providing attentive service, contributing to an unforgettable dining experience for patrons.
- Facilitated communication with kitchen staff to enhance efficiency in food order fulfillment.
- Provided informed recommendations to guests by staying updated on menu items and suitable wine pairings.
- Conducted comprehensive training for new servers, focusing on restaurant policies, procedures, and high-quality service standards.
- Facilitated prompt resolution of guest issues, strengthening rapport and promoting customer retention.
- Cultivated memorable dining experiences through attentive service and a keen understanding of guest preferences.
- Executed prioritization and balancing of various tasks, ensuring consistent performance and a steady demeanor in fast-paced environments.
- Performed essential opening, closing, and shift transition tasks to maintain restaurant functionality and readiness for customer service.
- Assessed and confirmed guests' age through identification verification before alcohol service.
- Recorded transactions for food and drinks served, maintaining precise cash accuracy.
- Implemented upselling techniques to elevate customer purchases and boost overall sales performance.
Server
Firebirds Wood Fire Grill
Charlotte, NC
08.2019 - 01.2022
- Maximized table turnover rate by managing reservations and seating arrangements.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Host
The Capital Grille
Charlotte, NC
06.2017 - 08.2019
- Welcomed and seated guests, ensuring a positive first impression of dining experience.
- Managed reservations and waitlist, optimizing guest flow during peak hours.
- Coordinated with kitchen and service staff to ensure timely food delivery to tables.
- Trained new hosts on operational procedures and customer service standards.
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction levels.
- Monitored dining area for cleanliness and readiness, maintaining high operational standards.
- Implemented process improvements for seating arrangements, reducing wait times effectively.
- Collaborated with management to develop strategies for improving guest retention rates.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Hospitality Management -
Central Piedmont Community College
Charlotte, NC05-2028
Skills
- POS system functionality expertise
- Strong communication skills
- Detail-oriented
- Exceptional customer service
- Menu memorization
- Tableside etiquette
- Safe food handling
- Event service
- Upselling skills
- Advanced wine knowledge
- Personal grooming standards
- Reliable transportation
Timeline
Server
Eddie V's Prime Seafood
01.2022 - 01.2026
Server
Firebirds Wood Fire Grill
08.2019 - 01.2022
Host
The Capital Grille
06.2017 - 08.2019
Bachelor of Hospitality Management -
Central Piedmont Community College