Kam Siu

* Over 20+years of eye care business.

* Coordinate staff meeting, supervise clinic operation.

* Work up patient and scribing with doctor for medical and routine eye exam. (Include contact lens fitting and ordering)

* Glaucoma exam and testing such as VF test, OCT scan and optic nerve images, intraocular pressure check and dilation.

* Retinal exam: Macular scans and retina images, assistant of retinal laser and injection.

* Medication and patient communication request.

• Improved interdepartmental communication by initiating weekly update meetings between front office staff and clinical teams.
• Increased patient retention rate through proactive follow-up calls after appointments.
• Implemented a comprehensive training program for new staff members, resulting in quicker integration into the clinic team and increased overall performance.