Kalyn Floyd
Roanoke Rapids
Summary
Dynamic leader with proven expertise in enhancing customer satisfaction and team performance at Logan’s Roadhouse. Excelled in customer service and team leadership, significantly boosting employee morale and safety. Achieved strategic goals through effective decision-making and time management. Skilled in verbal communication, ensuring high-quality service delivery and fostering a productive environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Logan’s Roadhouse
04.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
High School Diploma -
Roanoke Valley Early College
Weldon, NC05.2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Schedule preparation
Certification
Serve safe Certified
Timeline
Manager
Logan’s Roadhouse
04.2015 - Current
High School Diploma -
Roanoke Valley Early College
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