Kalyan Kumar Shankarappu

Over 12 years of industry experience in installing, deploying, configuring, and monitoring web applications on IIS servers that run on Windows Server 2000, 2003,2008R2, and 2012 R2 Client/Server and web applications. Well-versed with installation, configuration, and administration of Microsoft Windows 2003/2008R2/2012/2012R2 Servers. Configuring, Deploying, Troubleshooting, Administration, and Maintenance of IIS 6.0/7.0/7.5/8.0. Worked on Web farms, Firewalls, DNS, TCP/IP, HTTP, and HTTPS. Working knowledge of troubleshooting and debugging network issues by using the OSI layer, TCP/IP mechanism, and using tools like Network Monitor, Wireshark, and TCP dump for packet sniffing. Installing and configuring SQL Server 2014, 2012, 2008R2, creating multiple database instances, migrating applications, maintaining database security, supporting and troubleshooting performance issues. Extensive experience with Managed File Transfer ("MFT"). Extensive experience with Globalscape EFT. Good understanding of file encryption and decryption using PGP. Worked with the Globalscape vendor in the event of troubleshooting. Ensure the successful technical operations of the enterprise Managed File Transfer platforms. Updated and configured SSH keys for MFA. Proficient in transfer protocols (HTTP, HTTPS, SSL, SFTP, FTPS). Created PowerShell scripts to help file transfer smoothly. Good understanding of DMZ networks and setting up connections with partners. Experience in migrating applications from IIS 6.0 to IIS 7.5 and IIS 8.5 Experience in writing PowerShell scripts to automate build deployment process Effective execution of day-to-day operations of the ITIL management process using controlled process, procedures and tools Experience in managing the web server security through reduced server footprint and automatic application isolation Good experience in Debugging .NET applications using process monitor, Performance monitor tools Setting up Applications in DMZ Experience in working with high availability solutions like NLB Clustering for Software Load Balancing Experience in creating Load balanced web farms using ARR Experience in configuring ARR proxy on IIS web servers Experience in configuring SiteMinder on web servers Good experience debugging networking related issues by using Network Monitor tool Maintaining multiple Internal/External websites on IIS 5.0/6.0/7.5/8.5 on multiple server environments using various techniques (Multiple IPs, Ports, Host headers) Experience on installing and configuring SSL certificates in web servers and enabled secured (https) transactions Experience in analyzing the IIS logs to collect information about server events, server performance, and user activity Running basic SQL queries on database and basic understanding of views and store procedures Created Logins and Roles for users to access Database. Managed security logins and worked with Windows authentication, SQL server authentication, and mixed modes. Experience in doing major releases to add web bits to the website. Experience in configuring TCP/IP, DNS, and WINS. Excellent experience in monitoring the health status of multiple servers using SCOM, SSMON, and troubleshooting them for high availability. Good experience in Incident and Change management with different escalation processes. Experienced in communicating with customers to accommodate customer escalations and provide quick fixes to bring the application back to business and find the root cause of the issue, and apply the permanent fix to avoid future escalations for the same issue. Ability to work in a fast-paced environment, good team player. Helped the database and application developers with technical issues. Experienced in making documentation for issues we worked on and providing knowledge transfer to other team members to share the workload when we get multiple priority issues at the same time. Created Visio documents and support documents like Runbook, as-built for application functionality

• IT Service & Support for Infrastructure, Networking, Automation, Application and Database, Incident and Change Management, Release Management, 24
• 7 Operations