Summary
Overview
Work History
Education
Skills
Timeline
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Kaliyah Doster

Charlotte

Summary

Developed strong interpersonal and problem-solving skills in customer-focused environment. Demonstrated ability to handle diverse customer needs and resolve issues efficiently. Seeking to grow in the customer care field, leveraging background in delivering high-quality customer service to contribute to team success.

Overview

2
2
years of professional experience

Work History

Teacher

Goddard School
01.2025 - Current
  • Provided high quality customer interaction by handling parent's and student's needs with integrity and empathy.
  • Designed curriculum materials for special education students, facilitating inclusive learning with using microsoft excell.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

Sales associate / cashier

Food Lion
08.2024 - 01.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Delivered outstanding customer service by assisting shoppers, phone calls, and resolving inquiries promptly.
  • Promoted store specials, products, services and loyalty programs, resulting in a 10% increase in customer engagement.
  • Provided high quality customer interaction by handling customer's needs with integrity and empathy
  • Operated Self-Checkout POS system while assisting customers.


Teacher

Concord Children's Academy
05.2024 - 08.2024
  • Pre-Todd, Todd, and infant Teacher
  • Designed and implemented engaging lesson plans, fostering a positive and interactive learning environment.
  • Conducted assessments to evaluate student progress and adjusted teaching strategies accordingly.
  • Collaborated with colleagues and parents to support student development and academic success.

Cashier and Customer Service Cook

Blaze Pizza
03.2023 - 05.2024
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Major Business Administration - College Student

North Carolina Central University
Durham, NC
05.2027

Skills

  • Strong customer service skills
  • Detail-oriented
  • Effective time management
  • High Quality Communication Skills
  • Customer service
  • Multitasking
  • MS Office Suite
  • Microsoft Excel
  • Adaptable
  • Problem-solving

Timeline

Teacher

Goddard School
01.2025 - Current

Sales associate / cashier

Food Lion
08.2024 - 01.2025

Teacher

Concord Children's Academy
05.2024 - 08.2024

Cashier and Customer Service Cook

Blaze Pizza
03.2023 - 05.2024

Major Business Administration - College Student

North Carolina Central University

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Kaliyah Doster