Kaliah Simms
Greenville,NC
Summary
Friendly and reliable professional with a diverse background in customer service, food service, and production. Skilled in high-volume environments, with a strong ability to prioritize customer needs and ensure efficient operations. Demonstrates excellent communication skills, mathematical acumen, and the ability to build lasting relationships with customers. A team player, committed to productivity and delivering top-tier service. Adaptable, hardworking, and capable of performing well under pressure.
Overview
7
7
years of professional experience
Work History
Machine Operator
Butterball LLC
Mount Olive, NC
07.2023 - 10.2024
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
- Carry out regular safety checks on machinery prior to operation.
- Made sure we hit goal weight of 30,000 pounds
Cashier
Mission BBQ
Greenville, NC
03.2022 - 12.2022
- Opened and closed restaurant
- Processed cash, check, or credit transactions with accuracy
- Welcomed customers
- Counted cash drawers
- Assisted customers in finding or ordering merchandise
Call Center Representative
Focus Services
Greenville, NC
09.2020 - 10.2021
- I took inbound calls for customers who wanted to start new services or add an additional line of business to their account
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Victra
Verizon
Winterville, NC
06.2021 - 09.2021
- Take inbound call and set up new cellular phone service or upgrade customers devices
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
Greenville
Skating Carhop
Greenville, NC
03.2018 - 12.2019
- Provided accurate change and order receipts promptly when processing and completing customers' cash transactions
- Welcomed and greeted guests in warm and friendly manner to ensure outstanding customer service and experience
- Balanced orders on trays weighing over 5 lbs and delivered them to cars
- Maintained professionalism while dealing with high order volumes and quality assurance
- Double-checked order accuracy and food quality consistently
- Performed shift change tasks each day to keep store efficient and neat
- Prepared recipe ingredients by washing, peeling, cutting and measuring
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
- Processed payments and counted change to complete transactions
- Filled and mixed soft drinks, water and other beverages
Education
High school or equivalent - undefined
Junius H Rose High School
Greenville, NC06.2018
Skills
- General Labor Equipment Operation
- Packaging Machinery Operation
- Cash Handling Good Communication
- Call Center Math
- Typing Heavy Lifting
- Data Entry Attention to Detail
- Food Service Forklift and Pallet Jack Operation
- Stocking Production Equipment Experience
- Inbound Calls Teamwork and Collaboration
- Customer Service Equipment Inspection
- Communications Computer Skills
- Food Preparation
- Technical Support Shipping and Labeling
Timeline
Machine Operator
Butterball LLC
07.2023 - 10.2024
Cashier
Mission BBQ
03.2022 - 12.2022
Victra
Verizon
06.2021 - 09.2021
Call Center Representative
Focus Services
09.2020 - 10.2021
Greenville
Skating Carhop
03.2018 - 12.2019
High school or equivalent - undefined
Junius H Rose High School