Kaley Patterson
Cameron
Summary
Dynamic and results-oriented professional with a proven track record at My Nail Salon and Spa, excelling in customer service and problem-solving. Enhanced client satisfaction and streamlined operations, demonstrating exceptional multi-tasking and relationship-building abilities. Skilled in money handling and appointment scheduling, I significantly improved efficiency and customer experience.
Overview
1
1
year of professional experience
Work History
Receptionist
My Nail Salon and Spa
08.2024 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Sales Associate
Sheetz
09.2023 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Associate Degree In Nursing -
Central Carolina Community College
Sanford, NCHigh School Diploma -
Western Harnett High School
Lillington, NC05.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Multi-tasking strength
- Listening skills
- Reliable and punctual
- Relationship building
- Exceptional customer service
- Outgoing personality
- Money handling
- Flexible schedule
- Verbal/written communication
Timeline
Receptionist
My Nail Salon and Spa
08.2024 - 03.2025
Sales Associate
Sheetz
09.2023 - 07.2024
Associate Degree In Nursing -
Central Carolina Community College
High School Diploma -
Western Harnett High School
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