Kaleigh Pate
Greenville
Summary
Personable and proactive individual with genuine passion for healthcare and patient support. Possesses foundational knowledge of medical terminology and patient care procedures, with hands-on skills in administrative tasks and patient interactions. Committed to creating positive impact by ensuring efficient clinic operations and high-quality patient experiences.
Overview
10
10
years of professional experience
Work History
Administrative Support
East Carolina University- Brody School Of Medicine
01.2021 - Current
- Contributed to team efficiency by providing administrative support to healthcare professionals.
- Held accountable for demonstrating initiative, strong organization and coordination skills, and excellent communication skills to healthcare providers.
- Provided essential administrative support, ensuring timely completion of paperwork, scheduling, and correspondence related to projects.
- Provided administrative support during client meetings, taking notes and coordinating follow-up actions as necessary.
- Develop and create on-call and clinic schedules for providers.
- Keep track of employee work schedules, request offs, and leave forms to maintain accurate times and attendance.
- Complete all travel work and renewal of memberships and licenses.
- Call patients daily to ensure appointments are scheduled.
- Patient referrals.
- Manage phone and emails, along with all mail and faxes for providers.
- Proficient in EHR- EPIC.
Medical Front Office Support
East Carolina Chiropractic Center
01.2017 - 08.2020
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Verified patient insurance coverage, minimizing billing errors and reducing financial stress on the practice.
- Contributed to a positive clinic environment by greeting patients warmly and providing exceptional customer service.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Applied payments and adjustments to patient's accounts.
- Maintained inventory and ordered supplies to keep the front office functioning smoothly.
- Faxed, copied, and scanned appropriate documents, and operated phone system.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Proficient in EHR- Medisoft.
Assistant Store Manager
Shimmer Boutique
09.2014 - 08.2020
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
DH Conley High School
Greenville, NCAssociate of Science - Medical Coding
Bryant And Stratton College
2023
Bachelor of Science - Health Service Management
East Carolina University
Skills
- Communication skills
- Professional and courteous
- Strong organization skills
- Multitasking and time management
- Healthcare administrative support
- Professional customer service
- Managing employees
- Medical coding
- Medical scheduling
- HIPAA
Timeline
Administrative Support
East Carolina University- Brody School Of Medicine
01.2021 - Current
Medical Front Office Support
East Carolina Chiropractic Center
01.2017 - 08.2020
Assistant Store Manager
Shimmer Boutique
09.2014 - 08.2020
DH Conley High School
Associate of Science - Medical Coding
Bryant And Stratton College
Bachelor of Science - Health Service Management
East Carolina University
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