Kalee Pugh
High Point
Summary
Dynamic and results-oriented professional with extensive experience at High Point University, excelling in conflict mediation and policy enforcement. Demonstrated leadership in community building and student engagement, enhancing resident satisfaction and safety. Proven ability in critical thinking and relationship building, fostering a positive and inclusive community atmosphere.
Overview
4
4
years of professional experience
Work History
Senior Resident Assistant
High Point University
08.2024 - Current
- Managed conflicts effectively by mediating disputes between roommates or neighbors with an unbiased approach towards resolution.
- Established strong rapport with residents through consistent availability, empathetic listening, and proactive problem-solving skills.
- Oversaw room assignments and changes while maintaining accurate records for housing management purposes.
- Responded to room transfers, incident reports, and maintenance requests.
- Developed, implemented and monitored residential policies and procedures.
- Provided crisis management and intervention during emergency situations.
Resident Assistant
High Point University
01.2023 - 05.2024
- Responded to room transfers, incident reports, and maintenance requests.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Provided crisis management and intervention during emergency situations.
- Helped develop and implement programs to foster community growth and development.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
Server
Sixty Six Pizzeria Grill And Bar
08.2020 - 09.2021
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Science - Business Administration
High Point University
High Point, NC05-2026
Skills
- Policy enforcement
- Conflict mediation
- Community building
- Team player
- Time management
- Critical thinking
- Student leadership
- Relationship building
- Student engagement
Timeline
Senior Resident Assistant
High Point University
08.2024 - Current
Resident Assistant
High Point University
01.2023 - 05.2024
Server
Sixty Six Pizzeria Grill And Bar
08.2020 - 09.2021
Bachelor of Science - Business Administration
High Point University
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