Summary
Overview
Work History
Education
Skills
Timeline
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Kalecia Riley

Charlotte,NC

Summary

Dynamic sales professional with a proven track record at places of employment, excelling in customer service and relationship building. Demonstrated expertise in cash handling and problem-solving, enhancing customer satisfaction and loyalty. Recognized for maintaining a positive shopping environment while effectively managing inventory and upselling products. Flexible and dedicated team player committed to achieving sales goals.

Overview

3
3
years of professional experience

Work History

Sales Associate and Sales Floor Associate

Jennifer Jones
11.2023 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.

Court Monitor and Cashier

Melanie Custer
01.2022 - 03.2023
  • Kept games moving by maintaining game rules and managing game conflicts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

No Degree -

Central Piedmont Community College
1201 Elizabeth Ave, Charlotte, NC 28204

High School Diploma -

Palisades High School
15221 York Rd, Charlotte, NC 28278
06-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Relationship building
  • Money handling
  • Flexible schedule
  • Product sales
  • Upselling

Timeline

Sales Associate and Sales Floor Associate

Jennifer Jones
11.2023 - Current

Court Monitor and Cashier

Melanie Custer
01.2022 - 03.2023

No Degree -

Central Piedmont Community College

High School Diploma -

Palisades High School

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Kalecia Riley