Kalaya Johnson
Reidsville
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
4
4
years of professional experience
Work History
Bookseller
Barnes & Noble
Burlington
04.2025 - Current
- Prepared special orders for customers when needed.
- Resolved customer complaints in a professional manner.
- Restocked shelves when necessary to maintain adequate levels of inventory.
- Processed payments quickly and accurately using cash registers or point-of-sale software systems.
- Provided information about titles, authors, and genres to customers who requested assistance.
Parts Specialist
Oreily's Auto Parts
Reeds
11.2023 - 04.2025
- Received customer orders and placed them into the system for processing.
- Collaborated with management team members on special projects related to improving processes within the department.
- Performed regular audits of warehouse shelves to verify proper stocking levels.
- Provided customers with technical advice regarding parts information and availability.
Heat Press Operator
Sports Endeavors
Mebane
09.2023 - 10.2023
- Maintained and operated heat press machines to transfer designs onto apparel.
- Collaborated closely with other team members to ensure smooth workflow throughout shifts.
- Loaded garments onto conveyor belts for transport through automated processes.
- Adjusted temperature, pressure, timer, and other settings as necessary for specific projects.
Front End Associate
Lowes Home Improvment
Reidsville
01.2022 - 09.2023
- Greeted customers warmly upon arrival and identified their needs.
- Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
- Maintained a clean, organized and inviting store environment.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
Front End Associate
Walmart
Reidsville
05.2021 - 07.2021
- Greeted customers warmly upon arrival and identified their needs.
- Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
- Maintained a clean, organized and inviting store environment.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
Education
High School Diploma -
Bartlett Yancey Highschool
Yanceyville, NC06-2021
Bachelor of Arts - Biology
University of North Carolina At Greensboro
Greensboro, NCSkills
- Customer service
- Point of sale
- Inventory management
- Special orders
- Product knowledge
- Sales techniques
Timeline
Bookseller
Barnes & Noble
04.2025 - Current
Parts Specialist
Oreily's Auto Parts
11.2023 - 04.2025
Heat Press Operator
Sports Endeavors
09.2023 - 10.2023
Front End Associate
Lowes Home Improvment
01.2022 - 09.2023
Front End Associate
Walmart
05.2021 - 07.2021
High School Diploma -
Bartlett Yancey Highschool
Bachelor of Arts - Biology
University of North Carolina At Greensboro
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