Kalaney Ramos
Dutch Bros
Charlotte
2
years of professional experience
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into a business field where these transferable skills can be effectively utilized.
Work History
Barista
5 Months- Greeted customers promptly and delivered friendly drive-thru service.
- Prepared coffee, tea, and specialty drinks according to recipe standards.
- Adapted quickly to fast-paced rushes while maintaining consistent drink quality.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Waitress
1 Year 1 Month- Delivered friendly table service, accurately taking orders and coordinating requests with kitchen staff.
- Recommended burgers, shakes, and fries to support add-on sales and guest satisfaction.
- Resolved guest concerns promptly, preserving positive dining experience and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Bachelor of Science - Accounting And Finance
- 4.0 GPA
- Kappa Delta chapter of the Chi Omega fraternity Member
- Future Leaders of Accounting Member
Skills
Attention to detail
Customer engagement
Problem-solving
Cash handling
Opening and closing duties
Point-of-sale operation
Team player
Friendly and outgoing
Timeline
Barista
Dutch Bros
05.2026 - CurrentRead More
Waitress
Hwy 55 Burgers Shakes & Fries
06.2024 - 07.2025Read More
University of North Carolina At Charlotte
Bachelor of Science from Accounting And Finance
Read More