Kala Vestal
Catawbariverkeeper
Kings Mountain
7
years of professional experience
Detail-oriented individual with a versatile background in optical measurements and customer service. Known for strong problem-solving skills and effective collaboration, ready to leverage experience to improve service efficiency and optimize patient care.
Work History
Optician Technician
1 Year 1 Month- Utilized optical equipment to perform comprehensive vision tests and screenings.
- Assisted in fitting and adjusting eyewear for optimal comfort and vision accuracy.
- Managed inventory of frames and lenses, ensuring availability of popular styles.
- Maintained cleanliness and organization of workstations and patient areas.
Bartender Shift Manager
2 Years 5 Months- Trained and mentored new staff on cocktail preparation and customer service best practices.
- Developed efficient workflows for drink preparation, enhancing service speed during peak hours.
- Managed inventory levels, ordering supplies to minimize waste and maintain product availability.
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Customer Service Representative
5 Months- Provided exceptional customer support through effective communication and problem-solving techniques.
- Assisted customers with inquiries, ensuring timely and accurate resolution of issues.
- Utilized CRM software to track interactions and improve service efficiency.
- Developed comprehensive knowledge of product offerings to enhance customer experience.
Claims Benefit Specialist
1 Year 8 Months- Managed high-volume claims inquiries, resolving issues promptly to maintain customer satisfaction and retention.
- Analyzed complex claims to ensure compliance with company policies and regulatory requirements.
- Collaborated with cross-functional teams to streamline claims processing workflows and enhance efficiency.
- Developed training materials for new hires, improving onboarding experience and reducing ramp-up time.
Education
High School Diploma
Skills
Optical testing
Eyewear fitting
Frame selection
Retail sales
Claims processing
Timeline
Optician Technician
Belmont Eye
08.2025 - CurrentRead More
Customer Service Representative
Assurant
02.2025 - 07.2025Read More
Bartender Shift Manager
Catawbariverkeeper
04.2024 - CurrentRead More
Claims Benefit Specialist
Aetna
10.2019 - 06.2021Read More
Kings Mountain High School
High School Diploma
Read More