Kala Gragg
Marion
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of. Motivated to learn, grow and excel.
Overview
20
20
years of professional experience
Work History
Qualified Professional
Community Companion Home Care
03.2022 - Current
- Transported clients for medical and personal outings.
- Monitored changes in clients' conditions to report concerns to Care Managers and Guardians
- Provided direct personal care and administrative services to clients.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Developed and implemented care plans for clients.
- Trained new staff members on best practices for Members specific needs
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Prepare PCPs for Members
- Monthly Home Monitoring
- Documented client progress in confidential files.
- Performed client assessments and developed treatment plans.
- Respond to Crisis Calls
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Observed and monitored client behavior and responses to treatment.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Encouraged patients to discuss experiences in group and individual settings.
- Skilled at working independently and collaboratively in a team environment.
- Provided clients with recommendations to community resources.
Dental Assistant/Front Office Receptionist
Marion Dental Group
02.2007 - 03.2022
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions
- Cleaned and sterilized instruments between patients to protect from infection risks
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse
- Used Patterson Eaglesoft to document and maintain patient information and health background
- Assisted dentist in management of medical or dental emergencies by accessing needs of the patient
- Managed office schedules and calendars to coordinate administrative planning and execution
- Explained treatment procedures and instructed patients on home care guidelines
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records
Domestic Violence Advocate- Part Time
New Hope
05.2014 - 02.2015
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Developed individual treatment goals based on history and diagnosis.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Developed rapport to create safe and trusting environment for care.
- Encouraged good habits and modeled practical problem-solving for clients.
- Received incoming calls and messages and addressed or triaged phone requests.
- Member of on-call emergency response team for crisis intervention within facility.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Foster Care Social Worker
McDowell County Department Of Social Services
06.2013 - 06.2014
- Provided on-going support to resource parents through coaching and crisis intervention techniques.
- Provided transportation for children and parents to and from visits and court.
- Conducted home, school and community visits to assigned clients to assess client's level of care and provide guidance towards meeting treatment goals.
- Implemented motivational interviewing skills to assess risk factors for child abuse and neglect, substance use and intimate partner violence.
- Assisted families in developing problem-solving and coping skills by providing counseling and referring to appropriate community agencies.
- Collaborated with case managers and community partners to ensure effective treatment and case collaboration.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Completed home welfare checks to align with state and program guidelines.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Developed rapport to create safe and trusting environment for care.
Direct Care Worker- IDD Community
Turning Point Services
05.2004 - 03.2019
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Completed required medical and program reports and maintained medical records system, program filing system and EHR, following clinic standard operating procedures.
- Administered prescribed medications under direction of physician.
- Promoted development of healthy lifestyle to meet health and wellness objectives.
- Developed rapport to create safe and trusting environment for care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Kept close eye on behavior and emotional responses of clients, consulting with Human resources to address concerns and protect each person from any harm.
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
Phlebotomy Technician
Rutherford Hospital
08.2005 - 02.2007
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Followed physician orders when administering therapeutic phlebotomy.
- Organized daily work based on collection priority.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
Education
High School Diploma -
McDowell High School
Marion, NC05.2004
Associate of Arts -
McDowell Technical Community College
Marion, NC08.2006
Bachelor's of Social Work - Social Work
Appalachian State University
Boone, NC05.2013
Skills
- Administrative Support
- Insurance Knowledge
- Appointment Setting
- Customer Billing
- Security Understanding
- Business Operations Understanding
- Crisis Intervention
- Treatment Planning
- Delegate Activities
- Life Skills Development
- Family Collaboration
- Culturally-sensitive
- Mental Health
- Family reunification specialist
- Compassionate
- Analytical thinking
- Confidential case documentation
- Case management
- CPR certified
- Cooperative
- Referrals and networking
- Efficient under pressure
- Organized
- Client Goal Planning
- Case Documentation
- Discharge Planning
- Mental Health Support
- Tracking Client Progress
- HIPAA Requirements
- Clients Rights
- Crisis Evaluation and Intervention
- Site Visits
- Document Treatments
Timeline
Qualified Professional
Community Companion Home Care
03.2022 - Current
Domestic Violence Advocate- Part Time
New Hope
05.2014 - 02.2015
Foster Care Social Worker
McDowell County Department Of Social Services
06.2013 - 06.2014
Dental Assistant/Front Office Receptionist
Marion Dental Group
02.2007 - 03.2022
Phlebotomy Technician
Rutherford Hospital
08.2005 - 02.2007
Direct Care Worker- IDD Community
Turning Point Services
05.2004 - 03.2019
High School Diploma -
McDowell High School
Associate of Arts -
McDowell Technical Community College
Bachelor's of Social Work - Social Work
Appalachian State University
Similar Profiles
Miriam AliMiriam Ali
Administrative Assistant at Sitters Companion Adult Care: Home Health AgencyAdministrative Assistant at Sitters Companion Adult Care: Home Health Agency
ABRAHAM SENGBEABRAHAM SENGBE
Direct-support-professional at Home Health Care & Companion AgencyDirect-support-professional at Home Health Care & Companion Agency
Darlene PeterkinDarlene Peterkin
CNA/Med Technician at All At Home Companion And Health CareCNA/Med Technician at All At Home Companion And Health Care