Kajal Patel
Wilmington
Summary
Organized and dependable Healthcare Administrative Coordinator with a strong foundation in healthcare operations, patient services, and regulatory compliance. Demonstrated expertise in managing front desk workflows, coordinating appointments, maintaining accurate health records, and supporting cross-functional teams. Proficient in utilizing EHR systems, handling insurance verification, and ensuring HIPAA-compliant practices. Committed to improving efficiency and delivering a seamless patient experience in fast-paced clinical environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Intern
Access to the Family and Hope Center Family Practice
12.2023 - Current
- Scheduled patient appointments and confirmed insurance coverage to ensure smooth visit flow.
- Maintained and updated electronic health records (EHR) with accuracy and attention to detail.
- Responded to patient inquiries and supported front office documentation tasks.
- Assisted in ensuring compliance with HIPAA regulations and internal policy standards.
Front Desk Assistant
Carolinas Dentist
08.2023 - 12.2023
- Managed daily front desk operations, including patient check-in, appointment coordination, and follow-up scheduling.
- Verified insurance benefits and processed claims to support timely reimbursement.
- Delivered excellent patient service, addressing questions and resolving administrative issues promptly.
- Collaborated with clinical staff to streamline patient intake and workflow efficiency.
Client Coordinator
Maxim Healthcare Services
05.2023 - 08.2023
- Acted as the main liaison between clients and care teams, coordinating services and ensuring satisfaction.
- Scheduled appointments, managed follow-ups, and maintained accurate client documentation.
- Resolved client issues quickly while ensuring compliance with confidentiality policies.
- Partnered with clinical and administrative teams to improve scheduling efficiency and service delivery.
Hospital Volunteer
Moore Regional Hospital
06.2012 - 08.2017
- Greeted and assisted patients and visitors with wayfinding, providing a friendly and supportive presence.
- Supported administrative staff with clerical tasks including filing, data entry, and appointment scheduling.
- Helped ensure smooth front desk operations by managing basic patient inquiries and directing calls.
- Maintained confidentiality and adhered to hospital protocols in all interactions.
Education
Bachelor of Science - Public Health
Unviversity of North Carolina at Wilmington
Wilmington, NC05.2022
Master - Healthcare Administration
University of North Carolina at Wilmington
Wilmington, NC05.2025
Skills
- Healthcare Administration & Operations
- Medical Billing & Coding Basics
- Electronic Health Records (EHR) Management
- HIPAA Compliance & Patient Privacy
- Insurance Verification & Claims Processing
- Data Entry & Healthcare Analytics
- Communication & Patient Relations
- Microsoft Office Suite & Healthcare Software
Certification
- Certified Healthcare Administrative Professional (CHAP), 05/25
- HIPAA Compliance Training Certification
Timeline
Administrative Intern
Access to the Family and Hope Center Family Practice
12.2023 - Current
Front Desk Assistant
Carolinas Dentist
08.2023 - 12.2023
Client Coordinator
Maxim Healthcare Services
05.2023 - 08.2023
Hospital Volunteer
Moore Regional Hospital
06.2012 - 08.2017
Master - Healthcare Administration
University of North Carolina at Wilmington
Bachelor of Science - Public Health
Unviversity of North Carolina at Wilmington
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