Kajah May

I am currently a Billing agent at charter communications. My job consists of assisting customers with they're accounts , answering customers questions, finding solutions to customers issues and deescalating. My job also requires me to do retention and also upselling as well. My job also consists of, providing the best customer experience.

• Collaborated closely with claims department resolving disputes between insurance providers resulting in satisfactory outcomes for clients.
• Streamlined policy renewal processes for improved efficiency and client retention rates.
• Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
• Upsold additional products and services after identifying customer needs and requirements.

I did home insurance claims for company. I would do service request for people who needs repairs or replacements in they're home and set up dates for service providers to come out and fix the problem. I also ended up getting promoted to the applications department where I would assist customers who's interested in the home insurance coverage, tell them about or coverage and get hem signed up !