Kaitlyn Vieira
Winston-Salem
Summary
Professional with three year's experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Nashua Center for Internal Medicine
11.2021 - 11.2024
- Coordinated new intake documentation, HIPAA-mandated releases and other patient and office forms
- Effectively handled telephone coverage, quickly addressing patient inquiries and concerns
- Scheduled appointments and completed registration accurately to check in patients for their appointments
- Proficient with EPIC
- Provided clerical support to clinical staff, assisting with administrative tasks and maintaining records
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Team Lead
Express
05.2021 - 11.2021
- Improved operational efficiency by working with senior management to implement and enhance policies and procedures
- Kept team on-task and promoted collaboration by smoothly handling both internal and external complaints
- Enhanced customer satisfaction with fast, knowledgeable service
- Improved quality of care with diligent attention to patient needs and delivery strategies
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Team Lead | Sales Associate
The Children's Place
01.2020 - 10.2020
- Handled customer complaints with tactful communication and effective conflict resolution
- Created enjoyable shopping experiences through proactive customer acknowledgment and positive customer service
- Streamlined sales processes for increased efficiency and improved team performance.
- Implemented loss prevention strategies to significantly decrease instances of theft and shrinkage in retail locations.
Education
Nashua Community College
05.2024
GED -
Nashua Adult Education
Nashua, NH12.2020
Skills
- Patient Registration
- Customer service
- Time management
- Medical terminology knowledge
- Insurance verifying
- HIPAA compliance
Timeline
Patient Service Representative
Nashua Center for Internal Medicine
11.2021 - 11.2024
Team Lead
Express
05.2021 - 11.2021
Team Lead | Sales Associate
The Children's Place
01.2020 - 10.2020
Nashua Community College
GED -
Nashua Adult Education
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