Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kaitlyn Velasquez

Marion

Summary

Experienced with managing online grocery orders and inventory. Uses organizational skills to ensure accurate order picking and timely delivery. Track record of maintaining high customer satisfaction through effective communication and problem-solving.

Overview

7
7
years of professional experience

Work History

Online Grocery Associate

Walmart
11.2021 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Fostered positive work environment, leading by example and offering support to team members as needed.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Team Member

Burger King
10.2019 - 11.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of them in proper cardboard receptacles.

Team Member

Little Caesars
04.2018 - 10.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Education

High School Diploma -

McDowell Early College
Marion, NC
05.2022

Skills

  • Customer engagement
  • Flexible scheduling
  • Order accuracy
  • Complaint resolution
  • Team building
  • Adaptability and flexibility
  • Reliability
  • Problem-solving
  • Teamwork
  • Active listening
  • Flexible schedule
  • Customer service
  • Shelf stocking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Online Grocery Associate

Walmart
11.2021 - Current

Team Member

Burger King
10.2019 - 11.2021

Team Member

Little Caesars
04.2018 - 10.2019

High School Diploma -

McDowell Early College

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Kaitlyn Velasquez