Kaitlyn Stevens
Burlington
Summary
Service-oriented with years of experience in restaurant operations. Extremely motivated and passionate in whatever I choose to do. Strong communication skills and know how to handle and deal with different kinds of people and circumstances. Equally effective working independently and with others.
Overview
12
12
years of professional experience
Work History
Service Professional
Longhorn Steakhouse
07.2019 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed training materials to enhance onboarding processes for staff efficiency.
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely food preparation and quality control.
- Managed cash register operations, ensuring accurate transactions and balanced drawers at shift end.
Administrative Assistant
Preferred Primary Care Physicians
08.2018 - 02.2020
- Coordinated scheduling for multiple providers, enhancing patient appointment accessibility and satisfaction.
- Streamlined patient intake processes, improving accuracy and reducing wait times.
- Developed and maintained filing systems, ensuring easy access to critical patient information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Certified Waitress Trainer
O'Charley's Restaurant & Bar
03.2017 - 10.2019
- Trained new servers on menu knowledge and customer service standards.
- Conducted performance evaluations to guide staff development and identify improvement areas.
- Collaborated with management to assess training needs and improve service quality.
Head Waitress
Manolis' Mayberry At The Park
05.2014 - 10.2016
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Education
High School Diploma -
Western Alamance High School
Elon, NC06.2013
Skills
- Time Management
- Multitasking
- Organization Skills
- Strategic Planning
- Teamwork and Collaboration
- Industry Expertise
- Complaint Resolution
Timeline
Service Professional
Longhorn Steakhouse
07.2019 - Current
Administrative Assistant
Preferred Primary Care Physicians
08.2018 - 02.2020
Certified Waitress Trainer
O'Charley's Restaurant & Bar
03.2017 - 10.2019
Head Waitress
Manolis' Mayberry At The Park
05.2014 - 10.2016
High School Diploma -
Western Alamance High School