Kaitlyn Stein
Jacksonville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Detailer
National Dodge
06.2023 - Current
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Traffic Control Flagger
PSG
01.2023 - 12.2023
- Calmly managed clearing of path during passage of emergency vehicles.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Collaborated with construction crews and project managers to establish optimal traffic flow patterns during roadwork operations.
- Direct pedestrian and vehicular traffic in a safe and efficient manner
- Standing on cement and various surfaces for extended period of time, in weather elements including; exposure to hot and cold temperatures while controlling a signaling device (paddle)
- Place and maintain traffic control devices
- Perform basic maintenance on traffic control devices
Salesperson
DTLR
10.2020 - 03.2023
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Displays basic fashion and trend knowledge and able to satisfy customer needs by selling appropriate merchandise while maintaining DTLR standards and building relationships.
- Assists with shipments, merchandising, restocking, and pricing.
- Presents positive, energetic, outgoing impression to each customer while demonstrating a positive and enthusiastic attitude toward job and company.
- Ensures all visual standards are followed, daily restock is completed and adequate size runs are represented per visual directions.
- Assists in eliminating both employee and customer theft.
- Helps maintain a neat and orderly sales environment.
- Assists with keeping store organized as directed by store management.
Cashier
Walmart
01.2019 - 02.2021
- Operating equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold
- Maintains the front end service area in accordance with company policies and procedures by assisting customers with transporting items;
- Assisting customers with self checkout (SCO's), encouraging customers to use self-checkouts;
- Explaining functionality of the registers and current updates
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Drive Thru Cashier
Bojangles' Famous Chicken 'n Biscuits
06.2016 - 12.2018
- The Drive Thru Service Expert is responsible for delivering exceptional guest service by fulfilling orders accurately, maintaining a courteous and polite demeanor, all while working at a rapid pace
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
High school or equivalent -
New ManchesterHigh
Douglasville, GA05.2016
Skills
- Customer Service Skills
- Cash Handling
- Automotive detailing
- Quick learner
- Traffic control devices
- Teamwork and collaboration
- Stocking and receiving
- Phone etiquette
- POS system operations
- Product merchandising
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer Focus & Orientation, Proficient, 02/01/20, Responding to customer situations with sensitivity
- Work style: Conscientiousness, Completed, 05/01/19, Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
- Sales skills, Completed, 02/01/20, Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
- Workplace safety, Familiar, 07/01/21, Using safe practices at work
- Retail customer service, Proficient, 07/01/21, Comprehending and responding to retail customer needs
- Customer focus & orientation, Proficient, 07/01/21, Responding to customer situations with sensitivity
Timeline
Detailer
National Dodge
06.2023 - Current
Traffic Control Flagger
PSG
01.2023 - 12.2023
Salesperson
DTLR
10.2020 - 03.2023
Cashier
Walmart
01.2019 - 02.2021
Drive Thru Cashier
Bojangles' Famous Chicken 'n Biscuits
06.2016 - 12.2018
High school or equivalent -
New ManchesterHigh
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