Kaitlyn Sparks
Spruce Pine
Summary
Dedicated professional with a strong background in customer service and front desk operations. Proven ability to manage client records efficiently and streamline appointment scheduling, contributing to an enhanced client experience and operational efficiency.
Overview
1
1
Certification
Work History
Receptionist
H&r Block
Spruce Pine
- Greeted clients warmly, directing them to appropriate services to enhance their experience.
- Handled incoming calls, addressing client inquiries effectively.
- Managed appointment scheduling for tax preparation consultations, ensuring optimal client flow.
- Collaborated with team members to streamline front desk operations, improving service delivery.
- Organized and maintained client records using company software.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and issued receipts for services rendered.
Cashier
Mammies Kitchen
Bakersville
- Processed customer transactions accurately and efficiently at the point of sale.
- Handled cash, credit, and digital payments securely during each transaction.
- Addressed customer complaints professionally and resolved issues promptly.
- Collaborated with team members to streamline store operations during peak hours.
- Trained new cashiers on company procedures and policies to enhance service quality.
Dialysis Technician
DaVita
Spruce Pine
- Monitored patient vital signs during dialysis treatments to identify potential complications early.
- Prepared and maintained dialysis machines for patient use.
- Educated patients on dialysis procedures and care instructions to enhance their understanding and adherence.
- Collaborated with healthcare team to develop and implement patient-centered care plans.
- Documented treatment data accurately in patient records.
- Maintained a clean and safe environment in treatment areas.
- Followed infection control protocols to ensure patient safety.
Education
Bachelor of Science - Kinesiology
East Tennessee State University
Johnson City, TN05-2024
Skills
- Appointment scheduling
- Client record management
- Transaction processing
- Customer service
- Patient education
- Data entry
- Microsoft Office
- Microsoft Word
- Time management
- Organization
Certification
CPR Certified
Timeline
Receptionist
H&r Block
Cashier
Mammies Kitchen
Dialysis Technician
DaVita
Bachelor of Science - Kinesiology
East Tennessee State University