Kaitlyn Scott
Wilmington
Summary
Dynamic and customer-focused professional with extensive experience at Milestone Veterinary Hospital. Expert in appointment scheduling and client relations, I excel in enhancing patient flow and delivering exceptional service. Proven ability to implement efficient systems and cultivate meaningful connections with pet owners, ensuring their satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Veterinary Receptionist
Milestone Veterinary Hospital
Greer, SC
09.2024 - 07.2025
- Oversaw appointment scheduling and client communications utilizing veterinary practice management software.
- Facilitated patient check-ins and check-outs, ensuring precise management of payment transactions and insurance claims through POS systems.
- Instructed pet owners on post-care instructions, vaccination protocols, and preventive health measures.
- Facilitated client follow-ups to collect feedback and resolve concerns, enhancing relationship strength.
- Optimized office procedures through implementation of a digital filing system for medical records.
- Delivered exceptional customer service by promptly answering phone inquiries and courteously addressing client needs.
- Managed high-volume call responses, ensuring professionalism and accuracy in information delivery regarding clinic products and services.
- Executed administrative functions, including filing paperwork, preparing invoices, and collecting client payments.
- Oversaw daily front office operations, including opening and closing procedures and cash drawer management.
- Assisted patients with check-in procedures. Gathered essential patient information. Scheduled appointments efficiently.
Animal Caretaker
Tail Lights Dogs
Greenville, SC
05.2022 - 08.2024
- Executed cleaning and sanitization procedures for animal enclosures to maintain a safe and hygienic environment in compliance with health standards.
- Collaborated with team members to implement enrichment activities that promoted physical and mental well-being of the animals under care.
- Watered and fed animals according to prescribed diets and portions.
- Maintained cleanliness and order in the animal enclosures to ensure their health and safety.
- Washed, cleaned and disinfected kennels, cages, and holding areas to prevent spread of disease.
- Developed positive relationships with customers by providing courteous service and accurate information about our services and products.
Education
High School Diploma - undefined
Woodmont High School
Greenville, SC06.2016
Skills
- Customer service
- Work Prioritization
- Guest services
- Appointment scheduling
- Data entry
- Greeting and seating clients
- Professional Demeanor
- Communication skills
- Telephone skills
- Customer/Client relations
- Scheduling
- Multi-line telephone systems
Timeline
Veterinary Receptionist
Milestone Veterinary Hospital
09.2024 - 07.2025
Animal Caretaker
Tail Lights Dogs
05.2022 - 08.2024
High School Diploma - undefined
Woodmont High School