Kaitlyn Kelley
Marion
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Engaging demeanor fosters positive customer experiences and satisfaction.
Overview
11
11
years of professional experience
Work History
Bartender
After 5 Pub and Grill
08.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Realtor
Rhonda Silver Real Estate Group
06.2020 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Bartender
Boondocks Sports Bar and Grill
11.2019 - 04.2022
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Patient Registration Representative
Mission Health
11.2016 - 11.2019
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
Front Desk Receptionist
Hampton Inn By Hilton
03.2016 - 11.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Crew Trainer
McDonald's
03.2015 - 03.2016
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Crew Member
Wendy's
03.2014 - 09.2014
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Arts -
McDowell Technical Community College
Marion, NC 05-2017
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Client relations
- Payment collection
- Patient confidentiality
Timeline
Bartender
After 5 Pub and Grill
08.2022 - Current
Realtor
Rhonda Silver Real Estate Group
06.2020 - Current
Bartender
Boondocks Sports Bar and Grill
11.2019 - 04.2022
Patient Registration Representative
Mission Health
11.2016 - 11.2019
Front Desk Receptionist
Hampton Inn By Hilton
03.2016 - 11.2016
Crew Trainer
McDonald's
03.2015 - 03.2016
Crew Member
Wendy's
03.2014 - 09.2014
Associate of Arts -
McDowell Technical Community College
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