Kaitlyn Dawkins
Rockingham
Summary
Developed customer service and administrative skills in healthcare setting, seeking to transition into new field. Proven ability to manage patient interactions and streamline office operations. Excels in environments requiring attention to detail and effective communication.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Pinehurst Medical Clinic Inc.
10.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Care Secretary
FirstHealth Moore Regional Hospital
03.2022 - Current
- Arrange transport to imaging
- Answer phone calls from other physicians, hospital, medical offices, and other personnel.
- Set up transfer for patients who need to be sent to other facilities.
- Talk to patients, patients’ families, physicians, and other personnel.
- Fill out different types of paperwork for IVC, transfers, and consent forms.
Sales Associate
Our Southern Roots
08.2021 - 03.2022
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and education customers on proper application.
- Built and Maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Worked with fellow sales team members to achieve group targets.
Education
High School Diploma -
Richmond Senior High School
Hamlet, NC06.2021
Associate in Arts - undefined
Richmond Community College
Hamlet, NC12.2022
Skills
- Ambitious student pursuing medical assisting degree eager to contribute developed knowledge in a certified medical assistant role Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings
- - First Aid and CPR certified
- - Tech-savvy
- - Activity Planning
- - Follows directions
- - Reliability
- Customer service
- HIPAA compliance
- Scheduling appointments
- Conflict resolution
- Directing callers
- Phone etiquette
- Data protection
Timeline
Patient Service Representative
Pinehurst Medical Clinic Inc.
10.2023 - Current
Patient Care Secretary
FirstHealth Moore Regional Hospital
03.2022 - Current
Sales Associate
Our Southern Roots
08.2021 - 03.2022
Associate in Arts - undefined
Richmond Community College
High School Diploma -
Richmond Senior High School
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