Summary
Overview
Work History
Education
Skills
Certifications Courses
Timeline
Generic

Kaitlyn Brayall

Wilmington

Summary

Dynamic and results-driven fitness industry professional with over 5 years of progressive leadership experience, currently serving as General Manager of a high-performing corporate gym. Proven ability to align daily operations with strategic business goals, drive KPI success, and develop high-performing teams through hands-on leadership and structured coaching. Skilled in operational management, team development, and corporate wellness programming, with a strong track record of enhancing member engagement and achieving company-wide performance targets.

Overview

10
10
years of professional experience

Work History

General Manager

O2 Fitness
02.2025 - Current


  • Proactively tracked and analyzed performance metrics to identify trends, optimize workflows, and ensure alignment with corporate benchmarks—consistently achieved or surpassed goals in revenue generation, member engagement, and member retention.
  • Developed and led a goal-oriented team culture through targeted coaching and accountability systems, resulting in improved team cohesion, higher individual performance, and direct contributions to corporate success metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

MEMBER EXPERIENCE TEAM SUPERVISOR

O2 Fitness
10.2021 - Current
  • Led a team of customer service representatives in providing an exceptional experience for members and guests.
  • Utilized CRM software to track customer interactions and maintain accurate records.
  • Trained and onboarded new team members on customer service best practices and company policies while tracking team member KPIs to ensure monthly goals are met.
  • Proven ability to build and maintain professional relationships with current and prospective members.
  • Created and executed sales strategies in order to meet or exceed monthly sales targets.

MEMBER EXPERIENCE TEAM MEMBER

O2 Fitness
08.2019 - 10.2021
  • Provided excellent customer service and addressed member inquiries and concerns.
  • Assisted with scheduling appointments, processing payments, and handling phone inquiries.
  • Collaborated with team members to ensure a smooth and efficient workflow.
  • Handled member sign-ups, cancellations, and account updates.

GUEST GREETER

Cici's Pizza
05.2015 - 08.2019
  • Operated POS system efficiently and accurately for sales transactions.
  • Greeted customers warmly and assisted with their inquiries.
  • Maintained a clean and organized work environment.

Education

BACHELOR OF SCIENCE - EXERCISE SCIENCE

University of North Carolina
Wilmington, NC
07.2021

ASSOCIATE OF SCIENCE - GENERAL STUDIES

Stanly Community College
Albemarle, NC
05.2019

Skills

  • CRM software
  • Customer service
  • Sales strategies
  • Scheduling
  • Team collaboration
  • Operations management
  • Customer relations
  • Communication
  • Leadership
  • Adaptability
  • Time management

Certifications Courses

  • CPR/AED/First Aid Certification
  • NCSF Certified Personal Trainer

Timeline

General Manager

O2 Fitness
02.2025 - Current

MEMBER EXPERIENCE TEAM SUPERVISOR

O2 Fitness
10.2021 - Current

MEMBER EXPERIENCE TEAM MEMBER

O2 Fitness
08.2019 - 10.2021

GUEST GREETER

Cici's Pizza
05.2015 - 08.2019

ASSOCIATE OF SCIENCE - GENERAL STUDIES

Stanly Community College

BACHELOR OF SCIENCE - EXERCISE SCIENCE

University of North Carolina

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Kaitlyn Brayall