Kaitlyen McCall
Hendersonville
Summary
Dynamic customer service professional with experience at Walmart, excelling in cash handling and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in point-of-sale systems and maintaining accurate cash drawer balances, ensuring efficient operations and a positive shopping experience. Reliable and adaptable team player.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Walmart
05.2024 - 11.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and returns, ensuring satisfaction.
- Maintained accurate cash drawer balance through regular reconciliation.
- Collaborated with team members to restock shelves and maintain store appearance.
- Handled customer complaints professionally, resolving issues promptly.
Back of House Team Member
Chick-fil-A
06.2023 - 05.2024
- Prepared and assembled food items according to safety and quality standards.
- Maintained cleanliness and organization of back-of-house areas to ensure efficient operations.
- Operated kitchen equipment safely, following established protocols for usage and maintenance.
- Assisted team members in completing tasks during peak hours, enhancing overall service speed.
Education
High School Diploma -
Brevard High School
Brevard, NC06.2020
Skills
- Customer transaction processing
- Point-of-sale systems
- Cash drawer reconciliation
- Product inquiry assistance
- Returns management
- Customer complaint resolution
- Team collaboration
- Food safety standards
- Kitchen equipment operation
- Back-of-house organization
- Service speed enhancement
- Quality control procedures
- Time management skills
- Multitasking capabilities
- Effective communication
- Conflict resolution techniques
- Attention to detail
- Basic computer skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Guest services
- Cash management
- Product knowledge
- Customer focus
- Payment processing
- Cash handling expertise
- Customer inquiries
- POS system operation
- Refund handling
- Payment collection
- Merchandise restocking
- Up-selling techniques
- Retail merchandising
- Product merchandising
- Drawer management
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
- Quality assurance
- Basic math
- Cultural awareness
- Stress management
- Telephone management
- Positive and professional
- Calm demeanor
- Check processing
- Problem-solving
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Cleaning and sanitizing
- Cooperative attitude
- Creative thinking
- Active listening
- Cash handling and management
- Order taking
- Relationship building
- Issue resolution
- Basic mathematics
- Cash register systems
- Product restocking
- Cash register operations
- Employee training
- Training and mentoring
- Refunds and exchanges
- Coin and currency counting
- POS systems
- Analytical thinking
Timeline
Customer Service Cashier
Walmart
05.2024 - 11.2025
Back of House Team Member
Chick-fil-A
06.2023 - 05.2024
High School Diploma -
Brevard High School