Kaitlin Tate
Hickory
Summary
Professional and prepared scheduling specialist with strong organizational and multitasking skills. Demonstrates expertise in coordinating appointments, managing calendars, and ensuring seamless communication. Focused on team collaboration and achieving results while adapting to changing needs. Reliable and efficient with strong interpersonal abilities and commitment to delivering exceptional patient services.
Overview
8
8
years of professional experience
Work History
Appointments Scheduler
Graystone Eye
03.2021 - Current
- Serve with a servants heart while listening to the patient and showing empathy, I use efficient problem-solving during the scheduling process as well.
- Answer phone calls and answered questions from patients, other providers, and team members within Graystone.
- I continue to manage high call volume while maintaining professionalism and accuracy when gathering patient information for appointment bookings.
- Acted as first point of contact and set appointments for new and returning patients.
- I also send tasks to providers and other team members with Graystone, make hospital consults for urgent patients, fax over glasses and contact prescriptions to patients or practices, make referrals for new patients depending o the diagnosis and decide which doctor would be best for them.
- I manage my doctors schedule on a daily/weekly basis to make sure everyone is scheduled correctly and his schedule is filled.
Medical Assistant
Pain Relief Center
07.2020 - 02.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations. this included taing vitals as well.
- Performed medical records management, including filing, organizing and scanning documents.
- This was a pain and addiction clinic so I also was required to count pills at time of visit to make sure patients were using their prescriptions correctly.
- Assisted in the room while the doctor did pain injections in upper and lower back. I had to make sure the room was stocked and fully ready between each appointment.
- Made sure each patient is ready for the doctor to see them
Cashier
Chick Fil A
10.2016 - 02.2020
- Greeted guests entering store and responded promptly to any guest and employee needs.
- I always made sure guests in line were taken care of in a timely manner.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized the front lanes.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Reduced processing errors by meticulously following transaction procedures.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- I managed the drive thru line and kept everything in in order running smoothly.
Education
No Degree - Criminal Justice
Catawba Valley Community College
Hickory, NCSkills
- Meeting deadlines
- Calendar management
- Efficient coordination
- NextGen
- Appointment confirmation
- Scheduling expertise
- Confidentiality
- Strong work ethic
- Telephone etiquette
- Medical terminology
- Schedule verification
- Outbound and inbound calls
- Accuracy and precision
Timeline
Appointments Scheduler
Graystone Eye
03.2021 - Current
Medical Assistant
Pain Relief Center
07.2020 - 02.2021
Cashier
Chick Fil A
10.2016 - 02.2020
No Degree - Criminal Justice
Catawba Valley Community College
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