Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlin Cozzo

Pinehurst

Summary

Customer service-focused hospitality Food and Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Creates and maintains an atmosphere of excellent service in all dining areas and outlets, while exhibiting a standard of excellence and developing pride for membership and staff. Excels in event leadership and execution, special events, and a la carte dinner service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Food and Beverage Manager

The Country Club of North Carolina
02.2025 - Current
  • Inspects all guest areas of outlets prior to each shift. Checks lighting, music, temperature, cleanliness, and organization of all public areas
  • Maintains presence during all service hours, greets members by name, monitors service for improvement and elimination of friction points
  • Succeeds in attracting, hiring, disciplining, team retention, and employee growth and promotion
  • Assists in creation and enforces a structured FOH training program utilizing and improving existing processes
  • Assist with office duties in events and with banquet event order creation as needed, displaying in depth knowledge of daily and weekly banquet events
  • Partners with culinary team for purposes of timely room and buffet diagrams, to enhance current standards through change
  • Assists with monthly beverage inventory
  • Assures that state and local laws as well as the club's policies and procedures for the service of alcoholic beverages are followed
  • Displays complete knowledge of all food and beverage options for various areas of supervision
  • Cultivates a positive and professional atmosphere

Food and Beverage Manager

Forest Creek Golf Club
02.2024 - 02.2025
  • Continually updates and checks for completion of opening, running, and closing sidework by service personnel.
  • Displays a high sense of responsibility for team and responds immediately to team members concerns.
  • Assists in preparing and posts front of house employee schedules reflecting current business levels and promoting member satisfaction
  • Maintains a safe environment for members, guests and employees by continually monitoring areas for slip and fall hazards, broken equipment or furniture and improper use of supplies.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Maintained highest standards for beverage quality and service.

Restaurant Manager

Sports Grill Kendall
05.2022 - 02.2024
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Developed unique events and special promotions to drive sales.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Maximized quality assurance by completing frequent line checks.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Human Resources Manager

American Airlines
03.2013 - 05.2022
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Liaised between multiple business divisions to improve communications.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.

Education

Marketing Management

University of Florida
Gainesville, FL
06-2009

Skills

  • Communication
  • Problem-solving
  • Leadership
  • Teamwork
  • Time Management
  • Adaptability
  • Technical skills

Certification

  • Food safety certification
  • Alcohol beverage certification

Timeline

Assistant Food and Beverage Manager

The Country Club of North Carolina
02.2025 - Current

Food and Beverage Manager

Forest Creek Golf Club
02.2024 - 02.2025

Restaurant Manager

Sports Grill Kendall
05.2022 - 02.2024

Human Resources Manager

American Airlines
03.2013 - 05.2022

Marketing Management

University of Florida

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Kaitlin Cozzo