Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaisoni Smith

Charlotte

Summary

Customer focused healthcare professional with experience in patient interaction, insurance processing, and high volume environments. Skilled in patient check-in, registration, scheduling, and payment collection, with a strong commitment to delivering efficient workflows and exceptional patient experiences.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
07.2024 - Current
  • Serve as a primary point of contact for patients, handling inquiries, prescription processing, and insurance-related questions.
  • Process payments and resolve billing or insurance issues at point of service.
  • Manage incoming calls and provide timely, patient-centered support in a fast-paced environment.
  • Assisted pharmacists with medication preparation and dispensing to ensure patient safety.

Math Lab Assistant (Tutor)

Central Piedmont Community College
06.2024 - 08.2025
  • Conducted routine laboratory tests, ensuring accuracy and adherence to safety protocols.
  • Assisted in troubleshooting equipment malfunctions, enhancing operational efficiency within the lab.
  • Collaborated with faculty on research projects, contributing to data collection and analysis efforts.

Pharmacy Technician

Harris Teeter Pharmacy
11.2023 - 04.2024
  • Assisted with patient intake, prescription processing, and insurance verification.
  • Maintained accurate electronic patient records and ensured data integrity.
  • Delivered high-quality customer service while managing multiple tasks in a fast-paced setting.

Education

Associate of Science - Biochemistry

Central Piedmont Community College
Charlotte, NC
12.2026

Skills

  • Appointment Scheduling
  • Problem-solving skills
  • Medical Terminology
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Healthcare regulations
  • Advanced math skills
  • Electronic Medical Records (EMR) & Data Entry

Certification

  • Pharmacy Technician License (North Carolina Board of Pharmacy), North Carolina (Active) | 2023 – Present

Timeline

Pharmacy Technician

CVS Pharmacy
07.2024 - Current

Math Lab Assistant (Tutor)

Central Piedmont Community College
06.2024 - 08.2025

Pharmacy Technician

Harris Teeter Pharmacy
11.2023 - 04.2024

Associate of Science - Biochemistry

Central Piedmont Community College
Kaisoni Smith