Kailyn Palmer
Walker and Associates
MONROE
12
years of professional experience
Recent Creative Writing and English graduate with a vibrant and energetic approach to teamwork, dedicated to enhancing content quality through meticulous proofreading and editing. Proven ability to streamline content workflows while ensuring a polished final product that resonates with clients. Possesses a keen eye for detail and excels in dynamic, fast-paced environments, consistently fostering positive client relationships. Prepared to contribute creativity and enthusiasm to any project, driving success through effective communication and collaboration.
Work History
Client Service Coordinator
1 Year 11 Months- Coordinated calendars, scheduled meetings, managed client communications, and ensured data accuracy across Outlook and CRM for financial advisors.
- Opened managed accounts, processed deposits, handled forms and applications, and tracked money movements to support client needs.
- Built strong client relationships through attentive communication and personalized service.
Administrative Assistant
1 Year 3 Months- Supported financial advisors by creating portfolios, managing call redirects, and distributing reports to enhance client service.
- Scheduled client appointments and kept track of their service frequency.
- Developed and implemented a streamlined process for accessing the office shared drive.
- Aided in marketing services to clients and organized events to strengthen client relationships and engagement.
- Managed the content calendar, then tracked and analyzed engagement metrics in Excel to inform strategy.
- Welcomed clients and prospects at office entrance, providing them with refreshments to create a friendly atmosphere.
- Fostered strong client relationships by engaging in consistent communication and addressing their needs.
- Copyedited and formatted monthly client newsletters, applying editorial expertise to refine language, tone, and layout for a polished and impactful presentation.
Outside Recruiter
1 Year 4 Months- Built great connections with schools and communities, making every informational event a positive experience.
- Led informational meetings and answered questions from parents and caretakers.
- Organized scheduling and preparations for events involving outside volunteers and organizations.
- Collaborated with team members to design engaging activities for children's participation.
- Led children and adults in STEM-related activities.
- Recruited volunteers and maintained strong relationships to ensure engagement.
Legal Service Specialist
4 Years- Prepared attorneys for hearings by synthesizing case documents into concise summaries and briefing materials.
- Fostered positive relationships with guests, clients, and staff while ensuring strict adherence to legal confidentiality.
- Copyedited and proofread legal briefs, motions, and correspondence, ensuring clarity, consistency, and correctness in all written materials.
- Performed secretarial duties utilizing legal terminology, procedures, and documents.
- Contributed to staff meetings by offering feedback on challenges and suggesting actionable solutions.
- Developed presentations and delivered training sessions for new staff.
- Practiced good relations with guests, clients, and staff while maintaining legal confidentiality.
- Organized and prioritized extensive legal documents and contracts to streamline access and retrieval.
- Prepared and updated daily work logs and activity reports.
Camp Counselor and Lifeguard
2 Years 2 Months- Built strong relationships with parents, staff, children, and community members to foster a supportive camp environment.
- Coordinated and led engaging events, activities, games, and crafts for children's groups, enhancing camper experience.
- Helped supervise all-camp activities and special events.
- Enforced rules and regulations in a safe and fair manner.
- Conducted daily check of area equipment for safety.
- Helped with general upkeep of activity areas.
- Followed daily and weekly schedules of camp activities.
- Advised staff in organizing and leading activities.
- Updated parents on children's experiences and collaborated with leadership to address concerns promptly.
- Maintained confidentiality of personal records and information.
Key Holder
2 Years 3 Months- Maintained cleanliness and organization of selling floor and merchandise to enhance customer shopping experience.
- Handled customer payments and balanced cash register at end of shift.
- Engaged with customers to identify needs and provide tailored product information and assistance.
- Followed proper procedures when accepting checks and credit cards.
- Followed procedures for refunds and error corrections.
- Provided product training for sales staff.
- Facilitated communication between front-line associates and store leadership to streamline operations and address concerns.
- Provided recognition to team members for exceptional performance.
- Maintained enthusiastic and professional demeanor in serving customers.
Education
Bachelor of Arts - Creative Writing and English
- Cum Laude
- GPA: 3.6 GPA
Skills
Editorial & Writing: Copyediting
Proofreading
Creative Writing
Content Strategy
Data Verification
Software & Tools: Microsoft Word
Excel
Adobe Acrobat
PowerPoint
CRM
Salesforce
Document Processing
Deadline Management
Client Communication
Public Speaking
Client Relations
Scheduling and Planning
Team Building
Accomplishments
Awarded the Navy Achievement Medal in 2020 for exceptional performance, attention to detail, and outstanding service while assigned to the Staff Judge Advocate Office in Okinawa, Japan.
Interests
Passionate about reading
writing
and creative arts
with a strong interest in exploring new artistic mediums and engaging in ongoing personal and creative development.
Timeline
Client Service Coordinator
Walker and Associates
09.2024 - CurrentRead More
Administrative Assistant
Virtus Wealth Management
04.2023 - 07.2024Read More
Outside Recruiter
Girl Scouts of Texas Oklahoma Plains
11.2021 - 03.2023Read More
Legal Service Specialist
United States Marine Corps
11.2017 - 11.2021Read More
Camp Counselor and Lifeguard
Girl Scouts of Gateway Council
05.2015 - 07.2017Read More
Key Holder
Clark's Bostonian
02.2015 - 05.2017Read More
Southern New Hampshire University
Bachelor of Arts from Creative Writing and English
Read More