Kailyn McKeithan
Burgaw
Summary
GoaI-oriented sales and service representative with strong skills in team leadership and effective communication. Experienced in managing customer relationships and contributing to enhanced client satisfaction and loyalty. Looking to grow my career inside the company.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales and Service Representative
First Citizens Bank
Burgaw, NC
09.2024 - Current
- Processed transactions efficiently, ensuring compliance with banking regulations and policies.
- Assisted customers in resolving account issues and inquiries with a focus on service excellence.
- Developed strong relationships with clients and loyalty through personalized service experiences.
- Directed shipping and receiving processes for money within vault operations to maintain security and accuracy.
- Ran daily NSF reports as well as new account opening report and overdraft reports.
Patient Representative
Wilmington Health
Wilmington, NC
06.2023 - 06.2024
- Communicated effectively with healthcare providers to ensure patient needs were met.
- Managed patient inquiries and resolved issues promptly and professionally.
- Facilitated efficient flow of patient information between departments.
- Assisted patients with appointment scheduling and registration processes.
Education
High School Diploma -
Laney High School
Wilmington, NCSkills
- Customer service
- Relationship management
- Team Leader
- Goal oriented
- Client referrals
Certification
- Notary public
Timeline
Sales and Service Representative
First Citizens Bank
09.2024 - Current
Patient Representative
Wilmington Health
06.2023 - 06.2024
High School Diploma -
Laney High School