Kaila Hart
Indian Trail,NC
Summary
Energetic and customer-focused service professional with a strong track record of delivering exceptional guest experiences in high-paced hospitality settings. Skilled in anticipating customer needs, handling cash transactions efficiently, and upselling premium offerings while ensuring compliance with service standards. Adept at managing multiple tasks, resolving issues promptly, and maintaining a welcoming atmosphere. Thrives in fast-paced, high-volume environments with a positive attitude and commitment to excellence.
Overview
1
1
year of professional experience
Work History
Waitress/Server
Slush
03.2024 - 05.2024
- Greeted guests warmly and provide excellent customer service in a lively lounge/bar setting.
- Took food and drink orders accurately and relay them to the kitchen and bar.
- Upsold premium drinks, cocktails, and bottle service when applicable.
- Maintained awareness of food and drink specials, seasonal menu changes, and promotions.
- Cleaned tables, reset dining areas, and maintain a clean and organized workspace.
- Processed payments accurately, manage open tabs, and handle cash/card transactions securely.
Bottle Girl
Compound
03.2024 - 05.2024
- Took bottle orders of premium and top-shelf liquor, champagne, and specialty cocktails.
- Prepared and presented bottle service setups, including sparklers, garnishes, and proper glassware.
- Greeted VIP sections with customized signs, LED boards, and themed bottle presentations to enhance the guest experience.
- Provided attentive and personalized service by refilling drinks, fulfilling special requests, and maintaining guest satisfaction.
- Monitored and managed guest alcohol consumption while ensuring compliance with club policies and liquor laws.
- Handled cash and credit card transactions, manage VIP tabs, and ensure accurate billing.
Hookah Maker/Server
HookahLifeCharlotte
01.2023 - 09.2023
- Provided personalized hookah service at various contracted lounges and bars, assisting guests in selecting flavors and customizing their experience to match different venue atmospheres and clientele.
- Ensured proper hookah setup, including packing bowls, managing coals, and maintaining smoke quality.
- Managed inventory of tobacco, coals, and accessories.
- Cleaned and sanitized hookahs, hoses, and mouthpieces after each use.
- Provided excellent customer service and maintain a welcoming atmosphere.
- Handled cash and card transactions accurately and efficiently.
Skills
- Provided exceptional guest experiences by anticipating needs and ensuring satisfaction
- Prioritized tasks effectively to ensure smooth service and timely delivery
- Handled cash, credit card payments, and billing efficiently
- Supported fellow team members to provide seamless service across all sections
- Quickly learned and followed new food/drink menus, bottle service procedures, and hookah flavor offerings as venues update their selections
Timeline
Waitress/Server
Slush
03.2024 - 05.2024
Bottle Girl
Compound
03.2024 - 05.2024
Hookah Maker/Server
HookahLifeCharlotte
01.2023 - 09.2023
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