Summary
Overview
Work History
Education
Skills
Timeline
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Kai VanderHoeven

Goldsboro

Summary

Strategic and technical Sales Development professional with 4+ years of experience driving pipeline in cybersecurity, identity management, and field services. Proven track record exceeding quotas while contributing far beyond top-of-funnel activity — including CRM optimization, process automation, and cross-functional collaboration with RevOps, Marketing, and Product. Comfortable navigating complex technical products and leading discovery conversations that uncover real business pain. Known for persistence outreach, high-level automation, and scalable outbound strategies

Overview

4
4
years of professional experience

Work History

Revenue Operations Specialist

Quick Dry Restoration
03.2024 - 06.2025
  • Cleared a 3-year backlog of unbilled jobs in under 4 months, unlocking over $400k in delayed insurance revenue
  • Standardized technician workflows and CRM data entry, reducing backend admin work by over 60% and cutting project closeout times
  • Spearheaded a full CRM migration, transferring 8+ years of job data with zero downtime or data loss
  • Rolled out new field devices with
  • Authored SOPs and led cross-team training to ensure adoption of new RevOps processes and system tools
  • Improved claim approval rate by 20% and cash flow by aligning job documentation with insurance billing standards

Strategic Sales Development

Strata Identity
09.2022 - 10.2023
  • Managed business development for the Mid-Atlantic region & Canada
  • Exceeded sales target with 112% average attainment for FY23
  • Pioneered the Sales Development function, playing a key role in Strata's early GTM engine
  • Led Strategic DemandGen campaigns and Field Events with Marketing, ensuring high quality pipeline and brand visibility
  • Educated prospects on emerging identity tech including Identity Orchestration, IDQL & Hexa
  • Evaluated outreach and engagement tools to improve SDR productivity and conversion rates
  • Led technical strategic partnership discussions with other vendors to enhance solution value-add

Enterprise Sales Development Representative

Okta
12.2021 - 09.2022
  • Managed outbound pipeline development for Enterprise accounts in Ohio and Pennsylvania
  • Generated $1.6M in qualified pipeline for Q1 FY23 through targeted outreach and account-based sales campaigns
  • Exceeded ramp quota booking 26 qualified meetings within first 60 days through strategic prospecting and personalization
  • Collaborated closely with Account Executives to develop outreach strategies, align on ICP targeting, and accelerate deal progression from discovery to qualified opportunity

Service Desk Analyst

Global Knowledge, a Skillsoft company
02.2021 - 11.2021
  • Delivered responsive technical support and resolution for students and instructors, ensuring seamless access to course materials and systems
  • Logged and documented all support interactions in SFDC and SalesLogix, ensuring accurate records and actionable follow-ups
  • Partnered with Sales and Customer Success to resolve billing and scheduling issues, while identifying upsell and re-enrollment opportunities
  • Resolved access issues on the MyGK portal (Auth0), including password resets and enrollment discrepancies, improving user experience
  • Monitored and updated ticket workflows in Smartsheet and Jira, enabling weekly performance reporting and SLA tracking

Education

Health Science

Virginia Western Community College
Roanoke, VA

Skills

  • Identity & Access Management (IAM)
  • Cloud Security
  • Qualifying Leads & Opportunities
  • Technical Discovery
  • Project Management
  • Computer Proficiency
  • Communication Skills
  • Digital Transformation
  • CRM/Data Hygiene
  • SOP Documentation
  • Process Improvement

Timeline

Revenue Operations Specialist

Quick Dry Restoration
03.2024 - 06.2025

Strategic Sales Development

Strata Identity
09.2022 - 10.2023

Enterprise Sales Development Representative

Okta
12.2021 - 09.2022

Service Desk Analyst

Global Knowledge, a Skillsoft company
02.2021 - 11.2021

Health Science

Virginia Western Community College

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Kai VanderHoeven