Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kai Metzger

Charlotte

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Harriet's Hamburgers. Proven ability to engage guests and ensure order accuracy while collaborating effectively with team members. Adaptable and quick to learn, with a commitment to enhancing customer experiences in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Server

Harriet's Hamburgers
03.2025 - Current
  • Provided exceptional customer service to enhance dining experiences.
  • Learned menu items and daily specials to effectively communicate with guests.
  • Supported team by promptly serving food and beverages to customers.
  • Adapted quickly to changing environments during peak service hours.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Sales Associate

Pet Supplies Plus
10.2024 - 03.2025
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Collaborated with team members to achieve daily sales goals and improve customer service strategies.
  • Helped in taking care of animals.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Swim Instructor

Little Otter Swim School
09.2024 - 03.2025
  • Instructed students in swimming techniques, ensuring safety and skill development.
  • Developed individualized lesson plans to meet diverse learning needs of participants.
  • Provided constructive feedback to enhance student performance and confidence in water.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.

Substitute Assistant Preschool Teacher

St. John's Preschool
09.2024 - 03.2025
  • Assisted teachers in classroom management and lesson implementation.
  • Supported student learning through individualized attention and engagement strategies.
  • Adapted quickly to various teaching styles and classroom environments.
  • Collaborated with educators to enhance instructional effectiveness and student participation.

Music Performer

School of Rock
06.2023 - 09.2024
  • Delivered engaging performances across various venues.

Substitute Assistant Preschool Teacher

First Presbyterian Preschool
08.2022 - 06.2024

Babysitting / Pet Sitting

08.2020 - 06.2024
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

Grace Academy
Charlotte, NC

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Team collaboration
  • Order accuracy
  • Beverage preparation
  • Foreign language proficiency

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Server

Harriet's Hamburgers
03.2025 - Current

Sales Associate

Pet Supplies Plus
10.2024 - 03.2025

Swim Instructor

Little Otter Swim School
09.2024 - 03.2025

Substitute Assistant Preschool Teacher

St. John's Preschool
09.2024 - 03.2025

Music Performer

School of Rock
06.2023 - 09.2024

Substitute Assistant Preschool Teacher

First Presbyterian Preschool
08.2022 - 06.2024

Babysitting / Pet Sitting

08.2020 - 06.2024

High School Diploma -

Grace Academy

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Kai Metzger