Kai Metzger
Charlotte
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Harriet's Hamburgers. Proven ability to engage guests and ensure order accuracy while collaborating effectively with team members. Adaptable and quick to learn, with a commitment to enhancing customer experiences in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server
Harriet's Hamburgers
03.2025 - Current
- Provided exceptional customer service to enhance dining experiences.
- Learned menu items and daily specials to effectively communicate with guests.
- Supported team by promptly serving food and beverages to customers.
- Adapted quickly to changing environments during peak service hours.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Associate
Pet Supplies Plus
10.2024 - 03.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Collaborated with team members to achieve daily sales goals and improve customer service strategies.
- Helped in taking care of animals.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Swim Instructor
Little Otter Swim School
09.2024 - 03.2025
- Instructed students in swimming techniques, ensuring safety and skill development.
- Developed individualized lesson plans to meet diverse learning needs of participants.
- Provided constructive feedback to enhance student performance and confidence in water.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
Substitute Assistant Preschool Teacher
St. John's Preschool
09.2024 - 03.2025
- Assisted teachers in classroom management and lesson implementation.
- Supported student learning through individualized attention and engagement strategies.
- Adapted quickly to various teaching styles and classroom environments.
- Collaborated with educators to enhance instructional effectiveness and student participation.
Music Performer
School of Rock
06.2023 - 09.2024
- Delivered engaging performances across various venues.
Substitute Assistant Preschool Teacher
First Presbyterian Preschool
08.2022 - 06.2024
Babysitting / Pet Sitting
08.2020 - 06.2024
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Grace Academy
Charlotte, NCSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Team collaboration
- Order accuracy
- Beverage preparation
- Foreign language proficiency
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Server
Harriet's Hamburgers
03.2025 - Current
Sales Associate
Pet Supplies Plus
10.2024 - 03.2025
Swim Instructor
Little Otter Swim School
09.2024 - 03.2025
Substitute Assistant Preschool Teacher
St. John's Preschool
09.2024 - 03.2025
Music Performer
School of Rock
06.2023 - 09.2024
Substitute Assistant Preschool Teacher
First Presbyterian Preschool
08.2022 - 06.2024
Babysitting / Pet Sitting
08.2020 - 06.2024
High School Diploma -
Grace Academy
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