Kahmari Cook
Charlotte
Summary
Dedicated Customer Care Representative with expertise in effective communication, problem-solving, and financial analysis. Proven ability to enhance customer satisfaction through proactive issue resolution.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Innovation Freedoms
Charlotte
03.2025 - Current
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Answered customer inquiries over the phone and via email.
- Documented customer interactions using company CRM software.
- Collaborated with team members to resolve complex customer issues.
- Educated customers where applicable to alleviate need for future contact.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
Cashier
Krispy Kreme
Charlotte
02.2021 - 06.2022
- Processed customer transactions accurately using point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained work area and kept cash drawer organized for optimal efficiency.
- Greeted customers and answered any questions they had about store's products and services.
Education
Bachelor of Science - Accounting And Finance
Saint Francis University
Loretto, PASkills
- Financial analysis
- Customer service
- Team collaboration
- Microsoft Excel
- Conflict resolution
- Data entry
- Communication skills
- Time management
- Problem solving
- Inbound customer service
- Custom order management
- Verbal and written communication
Timeline
Customer Care Representative
Innovation Freedoms
03.2025 - Current
Cashier
Krispy Kreme
02.2021 - 06.2022
Bachelor of Science - Accounting And Finance
Saint Francis University