Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kahlleah Goodwill

Medical Support Assistant
Pikeville

Summary

Dynamic Administrative Clerk with 3+ years of extensive experience at the United States Air Force, excelling in high volume customer service, scheduling, identity verification and records management. Proven ability to manage 100+ daily interactions, maintain data accuracy, and support front line operations. Skilled in consult intake, appointment coordination, and documentation, with a strong focus on compliance and customer service standards. Seeking to support VA healthcare operations as a Remote Medical Support Assistant.

Overview

2
2
years of professional experience

Work History

Administrative Clerk

United States Air Force, USAF
05.2024 - Current
  • Provided front-line administrative support in a high-volume environment, assisting hundreds of visitors weekly
  • Verified identity using official documentation and conducted background screenings in compliance with security regulations
  • Maintained accurate records and entered data into government systems with high attention to detail
  • Delivered professional customer service, answering inquiries and resolving issues efficiently
  • Managed scheduling and access coordination, ensuring timely processing and compliance
  • Handled confidential and sensitive information in accordance with federal guidelines
  • Communicated effectively with internal teams to ensure smooth daily operations
  • Performed administrative duties including documentation, scheduling, reporting, And record updates

Administrative Clerk

United States Air Force, USAF
05.2024 - Current
  • Supported administrative operations including documentation, reporting, and records management for a team of 25 individuals
  • Responded to and routed 30-50+ daily phone and email inquiries, ensuring timely communication
  • Assisted with data validation and updating 200+ records of demographic information into internal systems
  • Maintained organized documentation systems, reducing retrieval time by 20%
  • Participated in team coordination and daily operational support

Education

High School Diploma -

Community College of The Air Force
Montgomery, AL

High School Diploma -

Liberty Highschool
Bakersfield, CA
06.2023

Skills

  • Appointment Scheduling and Calendar Management
  • Consult Intale and Patient/Provider Outreach
  • Customer Service and Call Handling
  • Identity Verification
  • Electronic Records Management
  • Data Entry and Documentation Accuracy
  • Insurance and Demographic Information Verification
  • Microsoft Office (Word, Excel, Outlook)
  • Time Management and Remote Work Productivity
  • Interdisciplinary Team Communication

Timeline

Administrative Clerk

United States Air Force, USAF
05.2024 - Current

Administrative Clerk

United States Air Force, USAF
05.2024 - Current

High School Diploma -

Community College of The Air Force

High School Diploma -

Liberty Highschool
Kahlleah GoodwillMedical Support Assistant