Kaetlyn Sweatt
Waxhaw
Summary
Dynamic and performance-driven Business Manager, excelling in loan processing and customer service. Expert in relationship management and negotiation techniques, driving revenue growth through optimized financing solutions. Recognized for enhancing customer satisfaction and streamlining operations, ensuring compliance while facilitating seamless transactions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Manager
Williams Subaru
Charlotte
05.2023 - Current
- Secure financing for customers purchasing vehicles, enhancing dealership revenue through optional coverage programs.
- Ensure compliance with regulations while managing customer interactions and documentation.
- Act as liaison between customers, lenders, and dealership to facilitate smooth transactions.
- Work directly with Subaru Motors Finance, JP Morgan Chase Bank, and funding team on loan applications.
- Process and completed approvals, stipulations, and funding for vehicle loans efficiently.
- Managed paperwork and contracts to maintain high levels of customer satisfaction.
- Collaborated with credit teams to optimize financing solutions for clients.
- Streamlined processes to improve overall efficiency in loan approvals and funding operations.
Financial Services Officer II
State Employees Federal Credit Union
Matthews
06.2022 - 05.2023
- Delivered exceptional customer service by assisting members with account opening and inquiries.
- Processed personal and auto loan applications, making informed approval decisions.
- Handled financial transactions to ensure accuracy and efficiency.
- Educated members on diverse account options and Credit Union services.
Sales Consultant
Williams Subaru
Charlotte
01.2021 - 05.2022
- Cultivated strong communication and negotiation skills to build rapport and close deals.
- Educated customers on vehicle features, benefits, and pricing to facilitate informed recommendations.
- Employed effective sales strategies, including needs assessment, presentations, and closing techniques.
- Managed multiple customer interactions and tasks efficiently in a fast-paced environment.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH10-2022
Skills
- Financial transactions
- Customer service
- Sales strategies
- Negotiation techniques
- Loan processing
- Relationship management
- Credit analysis
Certification
- Notary Public
Timeline
Business Manager
Williams Subaru
05.2023 - Current
Financial Services Officer II
State Employees Federal Credit Union
06.2022 - 05.2023
Sales Consultant
Williams Subaru
01.2021 - 05.2022
Bachelor of Science - Business Administration
Southern New Hampshire University
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