Kaelyn Epps
Charlotte
Summary
Dynamic IT Support Analyst with a proven track record at United Rentals, excelling in incident tracking and compliance documentation. Known for exceptional communication and problem-solving skills, I effectively enhance team collaboration and drive continuous improvement. Proficient in ServiceNow and committed to delivering outstanding customer service in fast-paced environments.
Overview
2
2
years of professional experience
Work History
IT Support Analyst
United Rentals
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Supported internal audit readiness by logging, documenting, and escalating issues in ServiceNow.
- Assisted in user access verification and compliance documentation related to SOX controls.
- Gained hands-on experience with incident tracking and change control systems within a large enterprise environment.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Bank Teller
PNC Bank
06.2023 - 05.2024
- Processed customer transactions efficiently, ensuring accuracy and adherence to banking policies.
- Assisted customers with account inquiries, enhancing overall client satisfaction and service experience.
- Maintained cash drawer integrity, performing regular audits to prevent discrepancies and ensure compliance.
- Collaborated with team members to streamline workflow, improving transaction processing times and customer interactions.
Audit Assistant (Intern)
UNC Charlotte
01.2023 - 05.2023
- Collaborated with audit staff on process reviews of procurement and student finance departments.
- Conducted walkthroughs, collected evidence, and drafted preliminary findings under supervision.
- Familiar with control testing, risk documentation, and audit sampling techniques.
Education
Bachelor - Computer And Information Systems Security
University of North Carolina At Charlotte
Charlotte, NCSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Problem resolution
- Risk Assessment
- Analytical Mindset
- Integrity & Ethics
Leadership Activities
Cybersecurity Club – Active Member
UNC Charlotte | 2024- Present
Women in Tech (WiT) – Student Member
UNC Charlotte | 2022- Present
Engaged in career panels and volunteered at coding events for high school girls
Volunteer – Student Disability Resource Center (UNCC)
Fall 2021
- Assisted students with academic accommodations and digitized confidential records
PROJECTS & TECHNICAL SKILLS
IT Controls and Access Management Audit Project –UNC Charlotte (Spring 2025)
- Audited a mock university IT system to assess access control policies, password standards, and user permissions.
- Used Python to analyze system log data and detect anomalies such as unauthorized login attempts and role violations.
- Evaluated compliance with common ITGC (IT General Controls) frameworks, including user provisioning and termination protocols.
- Created a findings report that included control weaknesses, risk levels, and remediation recommendations.
- Delivered a presentation to classmates acting as the "Audit Committee" using PowerPoint and visual dashboards built in Excel.
Technical Skills
- Programming & Data Analysis: Python, SQL
- Tools: Excel (Pivot Tables, Conditional Formatting, Charts), PowerPoint, Power BI (basic)
- Audit Focus Areas: ITGC, Access Controls, Log Review, Compliance Documentation
- Platforms: Windows OS, Active Directory (simulated), ServiceNow (ticketing exposure)
Timeline
IT Support Analyst
United Rentals
07.2024 - Current
Bank Teller
PNC Bank
06.2023 - 05.2024
Audit Assistant (Intern)
UNC Charlotte
01.2023 - 05.2023
Bachelor - Computer And Information Systems Security
University of North Carolina At Charlotte
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