Summary
Overview
Work History
Education
Skills
Leadership Activities
PROJECTS & TECHNICAL SKILLS
Technical Skills
Timeline
Generic

Kaelyn Epps

Charlotte

Summary

Dynamic IT Support Analyst with a proven track record at United Rentals, excelling in incident tracking and compliance documentation. Known for exceptional communication and problem-solving skills, I effectively enhance team collaboration and drive continuous improvement. Proficient in ServiceNow and committed to delivering outstanding customer service in fast-paced environments.

Overview

2
2
years of professional experience

Work History

IT Support Analyst

United Rentals
07.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Supported internal audit readiness by logging, documenting, and escalating issues in ServiceNow.
  • Assisted in user access verification and compliance documentation related to SOX controls.
  • Gained hands-on experience with incident tracking and change control systems within a large enterprise environment.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Bank Teller

PNC Bank
06.2023 - 05.2024
  • Processed customer transactions efficiently, ensuring accuracy and adherence to banking policies.
  • Assisted customers with account inquiries, enhancing overall client satisfaction and service experience.
  • Maintained cash drawer integrity, performing regular audits to prevent discrepancies and ensure compliance.
  • Collaborated with team members to streamline workflow, improving transaction processing times and customer interactions.

Audit Assistant (Intern)

UNC Charlotte
01.2023 - 05.2023
  • Collaborated with audit staff on process reviews of procurement and student finance departments.
  • Conducted walkthroughs, collected evidence, and drafted preliminary findings under supervision.
  • Familiar with control testing, risk documentation, and audit sampling techniques.

Education

Bachelor - Computer And Information Systems Security

University of North Carolina At Charlotte
Charlotte, NC

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Active listening
  • Problem resolution
  • Risk Assessment
  • Analytical Mindset
  • Integrity & Ethics

Leadership Activities

Cybersecurity Club – Active Member

UNC Charlotte | 2024- Present


Women in Tech (WiT) – Student Member

UNC Charlotte | 2022- Present

Engaged in career panels and volunteered at coding events for high school girls

Volunteer – Student Disability Resource Center (UNCC)
Fall 2021

  • Assisted students with academic accommodations and digitized confidential records

PROJECTS & TECHNICAL SKILLS

IT Controls and Access Management Audit Project –UNC Charlotte (Spring 2025)

  • Audited a mock university IT system to assess access control policies, password standards, and user permissions.
  • Used Python to analyze system log data and detect anomalies such as unauthorized login attempts and role violations.
  • Evaluated compliance with common ITGC (IT General Controls) frameworks, including user provisioning and termination protocols.
  • Created a findings report that included control weaknesses, risk levels, and remediation recommendations.
  • Delivered a presentation to classmates acting as the "Audit Committee" using PowerPoint and visual dashboards built in Excel.

Technical Skills

  • Programming & Data Analysis: Python, SQL
  • Tools: Excel (Pivot Tables, Conditional Formatting, Charts), PowerPoint, Power BI (basic)
  • Audit Focus Areas: ITGC, Access Controls, Log Review, Compliance Documentation
  • Platforms: Windows OS, Active Directory (simulated), ServiceNow (ticketing exposure)

Timeline

IT Support Analyst

United Rentals
07.2024 - Current

Bank Teller

PNC Bank
06.2023 - 05.2024

Audit Assistant (Intern)

UNC Charlotte
01.2023 - 05.2023

Bachelor - Computer And Information Systems Security

University of North Carolina At Charlotte

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Kaelyn Epps