Kaela McAllister
Lincolnton
Summary
Versatile and dynamic professional with a proven track record at Gaston County Courthouse, adept in document management and customer service. Excelled in enhancing office efficiency and client satisfaction through innovative record-keeping and effective communication. Skilled in team collaboration and problem-solving, contributing to significant process improvements and positive workplace dynamics.
Overview
16
16
years of professional experience
Work History
Juvenile Clerk
Gaston County Courthouse
05.2024 - Current
- Managed daily administrative tasks, ensuring smooth office operations.
- Coordinated incoming and outgoing correspondence to maintain efficient communication.
- Improved record-keeping by organizing files and managing data entry tasks.
- Assisted customers with inquiries, enhancing satisfaction with prompt support.
Civil Court Clerk
Lincoln County Courthouse
02.2023 - 05.2024
- Contributed to a well-organized courtroom by preparing daily dockets and distributing them to all relevant parties.
- Maintained confidentiality standards while responding to requests for information from various stakeholders including defense attorneys, prosecutors, litigants'' representatives.
- Expedited the judicial process through proficiently drafting orders under the direction of presiding judges or magistrates following hearings or trials.
- Assisted with trial preparation, compiling relevant materials and organizing evidence for presentation in court.
Pharmacy Technician
Sentry Drug Centers
08.2021 - 12.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
General Manager
Lake James Grille
06.2019 - 12.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Waitress Supervisor
Court Street Grille
03.2009 - 06.2015
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
Criminal Justice - Criminal Justice
Gaston College
Dallas, NC05.2014
Skills
- Data entry
- Record keeping
- Document management
- Customer service
- Time management
- Clerical support
- Office organization
- File maintenance
- Communication skills
- Task prioritization
- Attention to detail
- Problem solving
- Team collaboration
- Scheduling appointments
- Mail distribution
- Inventory management
- Database management
- Spreadsheet proficiency
- Multitasking ability
- Typing skills
- Information retrieval
- Telephone etiquette
- Email correspondence
- Document preparation
- Deadline management
- Resourcefulness
- Administrative tasks
- Office equipment operation
- Receptionist duties
- Customer interaction
- Service mindset
- Professional demeanor
- Adaptability
- Conflict resolution
- Organizational skills
- Client relations
- File archiving
- Customer satisfaction
- Cash handling
- Cash management
- Filing systems
- Database entry
- Prioritization
- Relationship building
- Research
- Mail handling
- Processing mail
- Mail sorting
- Typing speed
- Proofreading
- Mail processing
- Confidentiality
- Customer communication
- Flexible and adaptable
- Microsoft office
- Professional and mature
- Excellent communication
- Creative thinking
Timeline
Juvenile Clerk
Gaston County Courthouse
05.2024 - Current
Civil Court Clerk
Lincoln County Courthouse
02.2023 - 05.2024
Pharmacy Technician
Sentry Drug Centers
08.2021 - 12.2022
General Manager
Lake James Grille
06.2019 - 12.2021
Waitress Supervisor
Court Street Grille
03.2009 - 06.2015
Criminal Justice - Criminal Justice
Gaston College
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