Kadiyah Patterson
Rocky Mount
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Intelogix
Rocky Mount
10.2025 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Documented customer interactions in the database for future reference.
- Handled escalated complaints professionally to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
Winder Operator
ABB
Pinetops
04.2025 - 09.2025
- Operated winding machines to produce insulated wire products efficiently.
- Monitored production processes to ensure compliance with safety standards.
- Conducted routine maintenance on winding equipment for optimal performance.
- Documented production outputs and quality checks accurately for reporting purposes.
- Adjusted machine settings based on product specifications and requirements.
- Maintained cleanliness and orderliness of the work environment consistently.
- Maintained detailed logs of all production activity including number of units produced per hour, shift, day.
- Set up and adjusted winding machines to maintain specified tensions on spools of thread, yarn or wire.
- Ensured that all safety procedures were followed while operating winding machines.
- Followed written instructions from supervisors regarding specific winding processes and techniques employed in production runs.
- Set machine operation features such as speed, size and shape to meet project specifications.
Pharmacy Technician
Walgreens
Rocky Mount
08.2021 - 04.2025
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory by restocking shelves and organizing pharmaceutical supplies.
- Processed prescription orders using Walgreens' pharmacy management system efficiently.
- Educated customers on medication usage, side effects, and storage requirements.
- Verified customer information and medication details for accuracy and safety.
- Collaborated with healthcare professionals to resolve prescription-related issues promptly.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
Customer Service Associate
Walgreens
Rocky Mount
05.2018 - 07.2021
- Assisted customers with product inquiries and service requests.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Maintained store cleanliness and organized merchandise displays.
- Educated customers on promotional offers and loyalty programs.
- Handled inventory management tasks, including restocking shelves and checking supplies.
- Trained new associates on company policies and customer service standards.
- Greeted customers and identified their needs.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Provided information about products and services available to customers.
- Handled cash register operations accurately during peak times.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Educated customers on special pricing opportunities and company offerings.
Education
Rocky Mount High School
Rocky Mount, NCSkills
- Customer service
- Data entry
- Conflict resolution
- Product knowledge
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Call center experience
- Credit card payment processing
- Customer relations
- Positive and professional
- Money handling
- Refunds processing
- In-store support
- Inbound and outbound calling
Timeline
Customer Service Representative
Intelogix
10.2025 - Current
Winder Operator
ABB
04.2025 - 09.2025
Pharmacy Technician
Walgreens
08.2021 - 04.2025
Customer Service Associate
Walgreens
05.2018 - 07.2021
Rocky Mount High School