Kadijah Amilcar
Raleigh
Summary
Dynamic Patient Service Representative with a proven track record at FastMed, excelling in patient care and electronic medical records management. Recognized for enhancing patient satisfaction through effective communication and teamwork, while ensuring HIPAA compliance and efficient processing of medical records. Committed to delivering results in fast-paced healthcare environments.
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
FastMed
Raleigh, NC
06.2025 - Current
- Greeted and assisted patients with check-in procedures.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
Patient Service Representative
City MD
Brooklyn, NY
04.2023 - 06.2025
- Scheduled appointments accurately, optimizing daily patient flow and resource allocation.
- Maintained up-to-date patient records using electronic health record systems, ensuring data integrity.
- Trained new staff on office protocols and software systems, fostering a collaborative work environment.
- Verified insurance eligibility.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Shift Leader
Sweetgreen
New York, NY
05.2020 - 04.2023
- Supervised daily operations, ensuring team adherence to food safety and quality standards.
- Trained new team members on customer service protocols and operational procedures.
- Managed inventory levels, optimizing stock usage to minimize waste and maintain freshness.
- Implemented process improvements that enhanced efficiency in food preparation and service delivery.
- Facilitated team meetings to align staff goals with operational objectives and enhance communication.
- Resolved customer concerns promptly, fostering a positive dining experience and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
Sales Associate
Burlington Coat Factory Distribution Center
New York
08.2017 - 05.2020
- Assisted with inventory management, ensuring accurate stock levels
- Collaborated with team members to maintain a clean and safe working environment.
- Processed customer orders promptly, enhancing overall service quality and satisfaction.
- Trained new associates on safety protocols and operational procedures for smooth onboarding.
- Conducted regular quality checks on merchandise, identifying discrepancies for resolution.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Novato High School
Novato, CASkills
- Communication
- Teamwork
- Time Management
- Adaptability
- Patient Care
- Electronic Medical Records (EMR)
- HIPAA Compliance
Certification
BLS
Timeline
Patient Service Representative
FastMed
06.2025 - Current
Patient Service Representative
City MD
04.2023 - 06.2025
Shift Leader
Sweetgreen
05.2020 - 04.2023
Sales Associate
Burlington Coat Factory Distribution Center
08.2017 - 05.2020
High School Diploma -
Novato High School