Kadian Fisher
Charlotte
Summary
Experienced Patient Registration Representative with over 20 years of healthcare experience supporting emergency, inpatient, outpatient, and surgical services. Highly skilled in EPIC EHR, insurance verification, patient intake, and financial counseling. Recognized for accuracy, professionalism, and the ability to perform effectively in fast-paced, high-pressure healthcare environments while delivering exceptional patient service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Registration Representative | Admitting / Emergency Department / Surgery
Novant Health Medical Center
01.2018 - 05.2025
- Registered emergency, inpatient, outpatient, radiology, and surgical patients using EPIC with high accuracy.
- Verified demographics, insurance eligibility, and authorizations to ensure compliant billing.
- Obtained required consents and explained financial responsibility clearly and professionally.
- Managed high patient volumes and inbound calls while maintaining service excellence.
- Served as first point of contact, supporting patient flow and a calm front-end environment.
- Collaborated with clinical and administrative teams to support efficient throughput.
Lead Patient Transporter / Patient Flow Coordinator
Crothall Healthcare
06.2007 - 01.2018
- Coordinated patient transport and dispatch operations for a 600+ bed facility.
- Optimized staffing and workflow to improve response times and productivity.
- Trained and mentored staff while ensuring compliance with safety and quality standards.
- Resolved patient concerns professionally, maintaining high satisfaction scores.
Education
High School Diploma -
North Mecklenburg High School
Associate of Science - Nursing
Central Piedmont Community College
Charlotte, NC06-2028
Skills
- EPIC
- Kronos/Dimensions
- Microsoft Office
- Google Workspace
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Assisted with developing and conducting training for new and existing employees.
Certification
CPR Certified
Timeline
Patient Registration Representative | Admitting / Emergency Department / Surgery
Novant Health Medical Center
01.2018 - 05.2025
Lead Patient Transporter / Patient Flow Coordinator
Crothall Healthcare
06.2007 - 01.2018
High School Diploma -
North Mecklenburg High School
Associate of Science - Nursing
Central Piedmont Community College
CORE COMPETENCIES
- Patient Registration & Admissions
- Emergency Department Intake
- EPIC / EHR
- Insurance Verification & Authorizations
- Patient Demographics & Consents
- Financial Counseling (Copays & Balances)
- High-Volume Call Handling
- Patient Experience
- Workflow Coordination
- HIPAA & Regulatory Compliance
- Conflict Resolution
- Data Accuracy & Documentation