Kadeem Philbert-Roberts
Morrisville
Summary
I am reliable, goal oriented, results focused, outgoing and passionate about helping customers enjoy a satisfying shopping experience. My several years of retail service and strong interpersonal skills will be an asset to an innovative company like yours.
Dedicated operations supervisor skilled in problem-solving, time management, and effective communication. Experienced in managing daily operations while training staff and implementing safety protocols. Ready to leverage expertise to drive operational efficiency and improve customer service.
Overview
17
17
years of professional experience
Work History
Operations Supervisor
CVS Pharmacy
Morrisville
10.2025 - Current
- Supervised daily operations to ensure efficient workflow and customer service.
- Coordinated staff scheduling to maintain optimal coverage during peak hours.
- Trained new employees on company policies and operational procedures.
- Implemented safety protocols to promote a secure work environment for staff.
- Assisted in resolving customer inquiries to enhance satisfaction and loyalty.
- Monitored employee performance and provided feedback for continuous improvement.
- Facilitated communication between departments to streamline operations and processes.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Provided support to other departments as needed to meet organizational goals.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Prepared reports on operational performance metrics and presented them to management team.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Guided employees in handling difficult or complex problems.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Led team of XX in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
Shift Supervisor, Rx
CVS Pharmacy
Morrisville
03.2023 - 10.2025
- Supervised pharmacy staff during shifts to ensure compliance with policies
- Managed medication inventory and ordered supplies as needed
- Trained new employees on pharmacy procedures and safety protocols
- Administered payroll functions such as calculating hours worked, assigning shifts, approving time-off requests.
- Analyzed data from customer surveys to determine customer preferences regarding product offerings or services provided by the store.
- Identified areas of improvement within the store's operations and implemented corrective measures when necessary.
- Ordered merchandise as needed to replenish stock levels.
- Ensured compliance with safety regulations, company guidelines, and labor laws.
Shift Supervisor
CVS Pharmacy
Morrisville
01.2022 - 04.2023
- Supervised daily operations and ensured compliance with company policies.
- Trained new staff on customer service and operational procedures.
- Managed inventory levels and organized stock for efficient workflow.
- Assisted customers with product inquiries and resolved concerns effectively.
- Conducted team meetings to communicate updates and reinforce store goals.
- Monitored sales trends to identify opportunities for process improvement.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Assisted upper management with daily operations to meet standards of service and quality.
- Assisted customers with product selection when needed.
- Maintained accurate records of daily transactions and deposits.
- Collaborated with team members to improve performance and implement training updates.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Handled emergency situations with composure and in accordance with company guidelines.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Utilized POS systems efficiently for order processing and inventory management.
- Monitored and maintained equipment to ensure operational efficiency.
Cashier
CVS Pharmacy
Morrisville
12.2021 - 01.2022
- Processed customer transactions efficiently and accurately at CVS Pharmacy.
- Provided excellent customer service by answering questions and resolving issues.
- Maintained a clean and organized checkout area for a pleasant shopping experience.
- Managed cash register operations, including handling payments and giving change.
- Assisted in restocking shelves to ensure product availability for customers.
- Collaborated with team members to improve store operations and workflow.
- Educated customers on promotions and loyalty programs during checkout interactions.
- Followed company policies for cash handling and security procedures diligently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Amazon package sorter/Unloader Associate/Driver
Amazon
Durham
09.2021 - 12.2021
- Sorted packages efficiently to ensure timely delivery.
- Operated scanning equipment to track package movement accurately.
- Collaborated with team members to maintain a smooth workflow.
- Followed safety protocols to uphold a secure working environment.
- Loaded and unloaded packages from delivery trucks promptly.
- Organized packages by size and destination for easy access.
- Maintained cleanliness of work area to meet operational standards.
- Scanned barcodes on packages to ensure accuracy of delivery.
- Utilized hand-held scanning devices to track package movements.
eCommerce Personal Shopper
Walmart
Raleigh
10.2019 - 07.2021
- Fulfill customer orders by reviewing orders, locating, preparing, and packaging merchandise.
- Ensure the accuracy of the order prior to pick up.
- Appropriate product substitutions and consult with the customer as needed.
- Managed online orders and ensured accurate fulfillment of customer requests.
- Collaborated with team members to maintain organized shopping areas.
- Utilized Walmart's inventory management system for product availability checks.
- Communicated with customers regarding order status and delivery options.
- Provided feedback to improve the online shopping experience for customers.
- Maintained knowledge of current promotions and product offerings for guidance.
- Processed online orders quickly and accurately.
- Responded promptly to customer complaints or issues related to e-commerce transactions.
Product Zone Specialist
Apple Inc
Raleigh
07.2019 - 10.2019
- Create energy and excitement around Apple's innovative products.
- Provide the right solutions and inform customers about Apple's products.
- Ensure every customer understands & enjoys the Apple experience.
- Assisted customers with product selection and technical inquiries.
- Demonstrated product features and benefits to enhance customer understanding.
- Collaborated with team members to maintain an organized product zone.
- Provided feedback on customer preferences and trends to improve offerings.
- Utilized Apple systems to manage inventory and track customer interactions.
- Resolved customer complaints efficiently and professionally to ensure satisfaction.
- Identified customer needs and delivered relevant product solutions and promotions.
Senior Athlete
Nike Global Flagship House of Innovation
New York
09.2018 - 05.2019
- Provide a unique understanding of Nike Knowledge to guests.
- Showcase the Nike experience.
- Assist with inventory, sales transactions, personalized styling, product display, special events launches/hosting, and training newer athletes.
- Trained in product knowledge and brand values for customer engagement.
- Assisted customers with product selection and provided personalized recommendations.
- Maintained store presentation standards through regular cleaning and organization.
- Collaborated with team members to create an inviting shopping environment.
- Engaged in continuous learning about new products and innovations in sportswear technology.
- Supported inventory management by restocking shelves and monitoring stock levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Virtual Sales Consultant
CarMax
Raleigh
05.2018 - 09.2018
- Conduct financial assessments and eligibility of potential clients.
- Gather data and conduct comparison research of vehicles available.
- Set appointments, submit finance applications, and transfer vehicles.
- Explained vehicle features, warranties, and financing options to potential buyers.
- Collaborated with team members to maintain an organized sales floor environment.
- Assisted customers in selecting vehicles based on preferences and budget.
- Listened to customers to understand needs and refer to optimal services.
- Provided detailed product information to customers, including features, prices, and availability.
Optician Consultant
MyEyeDr.
Cary
03.2018 - 05.2018
- Analyze prescriptions and assist in providing the highest quality vision care.
- Measure and adjust eyewear under the supervision of an optometrist.
- Conduct insurance coverage research.
- Assisted patients with frame selection and lens options.
- Conducted visual field tests and eye examinations.
- Provided exceptional customer service to enhance patient experience.
- Utilized optical equipment to measure and fit eyewear accurately.
- Educated patients on proper eyewear care and maintenance.
- Maintained inventory of frames, lenses, and optical supplies.
Footwear Specialist
DICK'S Sporting Goods
Raleigh
10.2017 - 03.2018
- Provide comprehensive product knowledge to customers.
- Test running patterns and special footwear for sports & everyday activities.
- Ensure customer satisfaction.
- Assisted customers in selecting appropriate footwear for various sports and activities.
- Maintained product displays and ensured footwear sections were organized and visually appealing.
- Provided knowledge on footwear technologies and features to enhance customer experience.
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules, and style rotation plan.
Athlete/Cashier/Inventory Rep
Nike Soho
Soho
10.2016 - 08.2017
- Provide unique service to guests while showcasing the Nike experience.
- Assist with inventory, sales transactions, personalized styling, product display, and special events planning.
- Assisted customers with product selection and provided exceptional service.
- Maintained product displays to ensure an inviting store atmosphere.
- Enforced store policies regarding returns, exchanges, and payment methods effectively.
- Engaged customers in conversation to enhance shopping experience and promote brand loyalty.
- Managed point-of-sale system operations, ensuring quick transaction processing for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
Box Office Rep/Star Trek Rep
Intrepid Sea, Air & Space Museum
New York
07.2016 - 09.2016
- Work in various departments including Box Office Sales and the Star Trek exhibit.
- Conduct sale transactions and manage cash register.
- Process vouchers and provide historical context for the exhibit.
- Assisted customers with ticket purchases and inquiries at the museum box office.
- Handled cash transactions accurately and efficiently during peak hours.
- Managed ticketing systems for various museum events and exhibits.
- Provided information about museum programs and upcoming exhibitions to visitors.
- Collaborated with team members to ensure smooth daily operations at the box office.
- Resolved customer concerns promptly and professionally to enhance visitor experience.
- Maintained cleanliness and organization of the box office area throughout shifts.
- Supported promotional activities by distributing materials related to special events.
Sales Associate/Stock/Cashier
Adidas Originals
Soho
11.2013 - 05.2016
- Process an average of 100 transactions each day.
- Help customers select products that fit their needs.
- Maintain visually appealing displays and provide exceptional customer service.
- Assisted customers in selecting products that fit their needs.
- Maintained store appearance by organizing merchandise displays.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
Head Cashier/Sales/Stock/Maintenance
Rite Aid Pharmacy
Brooklyn
11.2011 - 12.2012
- Ring up daily and nightly sales.
- Process approximately 200 transactions each day.
- Assist less experienced cashiers and help customers select products.
- Managed cash register operations and ensured accurate cash handling procedures.
- Resolved customer inquiries and complaints with effective communication skills.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
Office Assistant/Mail clerk
SYEP (Youth Program)
Brooklyn
07.2008 - 09.2008
- Assist with daily operations of college main office.
- Deliver mail around campus and build relationships with peers and faculty.
- Coordinated communication between staff, participants, and families.
- Prepared materials and supplies for workshops and sessions.
Education
High School Diploma -
Franklin D. Roosevelt High School
Brooklyn, NYHigh School Diploma - Internship Program
Medgar Evers College
Skills
- Inventory control procedures
- Cash handling accuracy
- Loss prevention
- Detail-oriented
- Excellent multi-tasker
- Strong communication skills
- Flexible schedule
- Superb sales professional
- Head Cashier
- Sales Rep
- Mathematical aptitude
- Tech savvy
- Safety compliance
- Inventory management
- Operational management
- Employee training
- Customer relationship management
- Employee mentoring
- Problem solving
- Team building
- Time management
- Operational planning
- Customer relationship development
- Management
- Inventory coordination
- Team Training
- Cycle counting
- Customer relations
- Operations management
Timeline
Operations Supervisor
CVS Pharmacy
10.2025 - Current
Shift Supervisor, Rx
CVS Pharmacy
03.2023 - 10.2025
Shift Supervisor
CVS Pharmacy
01.2022 - 04.2023
Cashier
CVS Pharmacy
12.2021 - 01.2022
Amazon package sorter/Unloader Associate/Driver
Amazon
09.2021 - 12.2021
eCommerce Personal Shopper
Walmart
10.2019 - 07.2021
Product Zone Specialist
Apple Inc
07.2019 - 10.2019
Senior Athlete
Nike Global Flagship House of Innovation
09.2018 - 05.2019
Virtual Sales Consultant
CarMax
05.2018 - 09.2018
Optician Consultant
MyEyeDr.
03.2018 - 05.2018
Footwear Specialist
DICK'S Sporting Goods
10.2017 - 03.2018
Athlete/Cashier/Inventory Rep
Nike Soho
10.2016 - 08.2017
Box Office Rep/Star Trek Rep
Intrepid Sea, Air & Space Museum
07.2016 - 09.2016
Sales Associate/Stock/Cashier
Adidas Originals
11.2013 - 05.2016
Head Cashier/Sales/Stock/Maintenance
Rite Aid Pharmacy
11.2011 - 12.2012
Office Assistant/Mail clerk
SYEP (Youth Program)
07.2008 - 09.2008
High School Diploma -
Franklin D. Roosevelt High School
High School Diploma - Internship Program
Medgar Evers College