Kacey Wiseman
Castle Hayne
Summary
Detail-oriented professional with extensive experience in schedule coordination, intake documentation processing, and team leadership in fast-paced environments. Skilled in managing complex administrative tasks, financial logs, and communications with medical and detox facilities. Committed to leveraging customer relations expertise and project management skills to ensure accurate policy administration and exceptional service.
Overview
6
6
years of professional experience
Work History
Team Leader
Chick-Fil-A
Wilmington
08.2024 - Current
- Led team in daily operations and customer service initiatives to enhance service delivery.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Fostered positive work environment that encouraged collaboration and teamwork among members.
- Collaborated with management to enhance workflow efficiency.
- Established clear expectations for employees, offering guidance.
- Trained new employees on company standards and best practices.
- Oversaw management and security of unit safe, ensuring accurate financial records, accurately counting and balancing financial drawers to ensure 100% data integrity.
Shift Leader
McDonald's
Wilmington
08.2022 - 08.2024
- Coordinated shift scheduling and strategic placement of team members, enhancing overall team productivity.
- Managed high volume customer relations, resolving issues with disgruntled guests to maintain satisfaction and loyalty.
- Managed cash, coin, and safe reconciliation with zero variance, ensuring financial protocols were strictly followed.
- Enforced comprehensive food safety protocols and strict regulatory guidelines across all operational shifts.
- Facilitated staff communication, aligning team efforts with performance goals to ensure operational efficiency.
Women's Coordiner/ House Manager
Christian Recovery House
Wilmington
07.2020 - 09.2022
- Managed administrative and daily operations of two women's housing facilities, supporting three men's facilities to ensure optimal functioning.
- Coordinated formal intake assessments, finalized required regulatory paperwork, and performed initial facility walk-throughs.
- Delegated schedules and tasks for house operations, maintaining organizational structure and compliance with rules.
- Tracked program fees and delivered accurate financial paperwork to staff accountant, streamlining financial management.
Education
GED -
Randolph Community College
Asheboro, NC12-2016
Skills
- Team leadership
- Employee training
- Customer service
- Workflow efficiency
- Cash management
- Operational compliance
- Performance management
- Conflict resolution
Timeline
Team Leader
Chick-Fil-A
08.2024 - Current
Shift Leader
McDonald's
08.2022 - 08.2024
Women's Coordiner/ House Manager
Christian Recovery House
07.2020 - 09.2022
GED -
Randolph Community College