Proactive and customer-focused, I excelled at Chick-fil-A by quickly mastering tasks and enhancing team efficiency and safety. My ability to work flexibly during peak times and my strong customer service skills, coupled with effective teamwork and problem-solving abilities, significantly contributed to our collective success.
Managed a high volume of inbound and outbound calls, addressing customer needs and providing information on products/services.
Developed and maintained relationships, leading to a 30% increase in repeat business.
Collaborated with cross-functional teams to Improve customer experience.
Worked with a team of 10 representatives. providing training and support to enhance overall performance and service quality.
Resolved customer complaints and inquiries with a focus on achieving a resolution on the first contact, improving customer satisfaction scores by 80%.
Implemented new service protocols that reduced average resolution time by 50%, enhancing operational efficiency.
Conducted regular performance reviews and provided feedback to team members, fostering a collaborative and high-performing work environment.
Exceptional communication and interpersonal skills
Strong problem-solving abilities
Proficient in customer relationship management (CRM) software, such as salesforce
Ability to work in a fast-Paced environment
Leadership and team managementf
Tennis
Church choir Master
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