Kacey Cline
Kannapolis
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Cabarrus Brewing Company. Excelled in staff training and development, improving safety procedures, and boosting financial performance through strategic cost control. Recognized for exceptional customer service and team leadership skills, achieving significant business growth and operational efficiency.
Overview
14
14
years of professional experience
Work History
Brewpub Manager
Cabarrus Brewing Company
08.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Manager
Hot Topic
05.2012 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Operations Support Technician
Mecklenburg EMS Agency-MEDIC
06.2015 - 07.2021
- Enhanced team productivity by providing ongoing technical support and training for staff members.
- Collaborated with cross-functional teams to identify areas of improvement and implement strategic changes.
- Streamlined operations by implementing efficient work processes and organizational solutions.
- Assisted in the development of performance metrics to track progress towards operational goals and objectives.
- Restocked ambulances in quickly and accurately to ensure on time deployment.
- Assisted crews over the radio during stressful calls to help find items located on the truck.
- Restocked the bags and bins located in the ambulance using an inventory system called Operative IQ.
- Supervised our team to ensure all ambulances are ready for the next crew and kept up with the start times.
- Issued radios and equipment to crews, insuring radios were fully charged and ready for their shift.
- Assigned units to each crew making note of any mechanical issues to ensure they are safe to deploy.
- Won the Unsung Hero award for being a team player behind the scenes and always being available to help. I was nominated by multiple different supervisors and employees.
- Gave an end of shift report to the oncoming supervisors to prepare them for the next shift.
- Checked stretchers and other equipment to ensure they have all the pieces and are ready to use.
Lead Key Holder
Books-A-Million
08.2010 - 04.2013
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Ensured all books were in their proper place buy using the Dewey Decimal System.
- Kept up to date on the newest releases.
- Help customers navigate our website and order books we currently did not have.
- Counted down cash registers and took to the bank at the end of every closing shift.
- Open and closed the store and made sure it was prepared for the oncoming shift.
Education
High School Diploma -
Jesse C. Carson High School
China Grove, NC06-2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Relationship building
- Performance management
- Shift scheduling
- Sales techniques
- Policy implementation
Timeline
Brewpub Manager
Cabarrus Brewing Company
08.2021 - Current
Operations Support Technician
Mecklenburg EMS Agency-MEDIC
06.2015 - 07.2021
Assistant Manager
Hot Topic
05.2012 - 10.2021
Lead Key Holder
Books-A-Million
08.2010 - 04.2013
High School Diploma -
Jesse C. Carson High School
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