Ka-Nayia Anderson
Greensboro
Summary
Sales professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Spectrum
03.2024 - 01.2025
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Build rapport as well as knowledge with customers to provide them with positively benefitting products.
Fraud Specialist II
Jack Henry Associates
09.2022 - 03.2024
- Monitored customers bank transactions for suspicious activities and apprehended fraudulent activity in accordance with FI policies.
- Conducted investigations into compromised debit/credit cards and fraudulent activity.
- Managed approximately 100-125 inbound calls per day.
- Developed and conducted training sessions for new hire staff on reporting fraudulent activity.
- Maintained over-average goal of 95% adherence numbers over 30-day period.
- Created and maintained detailed records of all incidents of theft and fraud.
- Established and maintained effective communication with job staff and managers.
- Developed customer loyalty and trust through excellent communication and problem-solving skills.
- Ensured customer satisfaction by providing timely and accurate responses to inquiries.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Enhanced company security with advanced fraud monitoring systems and tools.
Customer Service Representative
Amazon
07.2019 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Reduced wait times by approximately 10 minutes by taking back-to-back calls to ensure customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Averaged 2 seconds after-call-work handling time.
- Exceeded performance metrics consistently, earning recognition as top performer within.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Business Administration And Management
North Carolina Agricultural And Technical State University
Greensboro, NC06-2026
High School Diploma -
Eastern Guilford High School
Gibsonville, NC06.2019
Skills
- Records Updating
- Monitoring
- Computer Proficiency
- Training & Development
- Product Knowledge
- POS systems
- Observation
- Data Entry
- Microsoft Systems
- Cheerful and energetic
- Adept multi-tasker
- Superior organizational skills
Timeline
Inside Sales Representative
Spectrum
03.2024 - 01.2025
Fraud Specialist II
Jack Henry Associates
09.2022 - 03.2024
Customer Service Representative
Amazon
07.2019 - 09.2022
No Degree - Business Administration And Management
North Carolina Agricultural And Technical State University
High School Diploma -
Eastern Guilford High School
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