Jytia Howard
Pineville
Overview
8
8
years of professional experience
1
1
Certification
Work History
Processing Supervisor
TBS Charlotte Factoring Service, LLC
09.2018 - Current
- Manage verification queues and/or assignments to meet daily workload and targets.
- Runs reports hourly to monitor productivity within the team.
- Confirm carrier on the load for fuel advance requests as necessary.
- Verify loads through company software accurately and in a timely manner to meet funding deadlines.
- Meet or exceed all daily, weekly and department goals.
- Provide feedback to the processing manager on how you will accomplish weekly goals.
- Maintain communication with brokers via phone, email or websites and follow up as necessary.
- Handle calls reflecting excellent customer service, accurate information, good productivity, appropriate timeliness, and low error rates.
- Promotes and fosters a positive and supportive environment that is committed to the success of the department, peers, customers and the overall goals of TBS.
- Understand and keep current on the latest procedures for department and company.
Customer Care Associate/Retention Specialist
Sprint/Conduent
04.2018 - 07.2018
- Probed effectively and identified customer concerns.
- Recommend products that best suited the customer's needs.
- Navigated through multiple computer applications with speed and accuracy.
- Provided troubleshooting, account, and billing assistance.
- Collected Bill Payments for accounts
- Processed Cancellations
- Handled over 60 calls per day
Benefit Verification Specialist
Lash Group/Talentbridge (Contract)
10.2017 - 02.2018
- Collects and review all patient insurance information needed to complete the benefit verification process.
- Verify patient specific benefits and precisely document in system specifics for various payer plans including patient coverage, cost share, and access/provider options according to Program specific SOPs.
- Verification of electronic validation of pharmacy coverage and medical eligibility.
- Identifies any restrictions and details on how to expedite patient access.
- Complete quality review of work as part of finalizing product.
- Reports any reimbursement trends/delays to supervisor.
- Perform related duties and special projects as assigned.
Education
High School - High school or equivalent
Adult Education Center
Marietta, GA03.2009
Skills
- Team Management
- Appointment Scheduling
- Cash Posting
- Data Entry
Certification
Driver's License
Timeline
Processing Supervisor
TBS Charlotte Factoring Service, LLC
09.2018 - Current
Customer Care Associate/Retention Specialist
Sprint/Conduent
04.2018 - 07.2018
Benefit Verification Specialist
Lash Group/Talentbridge (Contract)
10.2017 - 02.2018
High School - High school or equivalent
Adult Education Center