Jyquasha Harris
Winterville
Summary
Dynamic Customer Service Representative with proven success at ACC PREMIERE, adept at resolving inquiries and enhancing customer satisfaction. Skilled in CRM software and client account management, I consistently exceed performance metrics while maintaining a professional demeanor. My expertise in sales and effective communication drives results and fosters strong client relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ACC PREMIERE
Southington
2024.10 - Current
- Answered customer inquiries and provided accurate information, facilitating informed purchasing decisions.
- Assisted customers with inquiries and resolved issues, enhancing customer satisfaction.
- Documented customer interactions to ensure accurate tracking and reference.
Collections and Solutions Specialist
Regional Acceptance Corporation
Winterville
2024.01 - 2024.04
- Collected close to 3.5 million dollars with first 30 days with the company
- Executed 200+ calls daily to engage clients and facilitate collections
- Achieved monthly metrics consistently ahead of deadlines
CSA - Customer Service Associate
Lowe's Home Improvement
Greenville
2022.08 - 2023.12
- Answered customer calls, resolved issues related to purchases and items.
Cashier/Customer Service
Circle K
Greenville
2022.10 - 2023.03
CSR - Customer Service Representative
Afni
2022.08 - 2023.03
Cashier
Pelican Staffing Solutions
Greenville
2021.10 - 2022.02
Transfer Specialist
CoastalCom
Greenville
2021.08 - 2021.12
Inbound Sales Representative
Focus Services
Greenville
2019.11 - 2021.02
Customer Service Representative
Concentrix
Greenville
2018.11 - 2019.05
- Assisted customers with a warm and professional attitude
- Responded to incoming calls promptly
- Oversaw customer accounts, ensuring accurate and up-to-date information
- Handled customer payments with precision, maintaining transaction accuracy
- Diagnosed and resolved equipment issues, enhancing customer satisfaction
- Booked appointments
Education
High School Diploma -
J H Rose Highschool
Greenville, NC2018-06
Skills
- Customer Service
- Customer Care
- Customer Support
- Call Center
- Sales
- Inside Sales
- Direct Sales
- Cold Calling
- Upselling
- Account management
- Sales order entry
- CRM Software
- Salesforce
- Data entry expertise
- Microsoft Office
- Computer proficiency
- Professional phone manners
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer service, Proficient, 11/20
- Outside sales, Proficient, 07/21
- Sales skills, Proficient, 04/21
- Sales skills, Proficient, 04/22
- Administrative assistant/receptionist, Proficient, 09/21
- Retail customer service, Proficient, 06/23
- Work style: Reliability, Proficient, 09/21
Timeline
Customer Service Representative
ACC PREMIERE
2024.10 - Current
Collections and Solutions Specialist
Regional Acceptance Corporation
2024.01 - 2024.04
Cashier/Customer Service
Circle K
2022.10 - 2023.03
CSA - Customer Service Associate
Lowe's Home Improvement
2022.08 - 2023.12
CSR - Customer Service Representative
Afni
2022.08 - 2023.03
Cashier
Pelican Staffing Solutions
2021.10 - 2022.02
Transfer Specialist
CoastalCom
2021.08 - 2021.12
Inbound Sales Representative
Focus Services
2019.11 - 2021.02
Customer Service Representative
Concentrix
2018.11 - 2019.05
High School Diploma -
J H Rose Highschool