Jyquasha Harris
Winterville
Summary
Dynamic Customer Service Representative with proven success at ACC PREMIERE, adept at resolving inquiries and enhancing customer satisfaction. Skilled in CRM software and client account management, I consistently exceed performance metrics while maintaining a professional demeanor. My expertise in sales and effective communication drives results and fosters strong client relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ACC PREMIERE
Southington
10.2024 - Current
- Answered customer inquiries and provided accurate information, facilitating informed purchasing decisions.
- Assisted customers with inquiries and resolved issues, enhancing customer satisfaction.
- Documented customer interactions to ensure accurate tracking and reference.
Collections and Solutions Specialist
Regional Acceptance Corporation
Winterville
01.2024 - 04.2024
- Collected close to 3.5 million dollars with first 30 days with the company
- Executed 200+ calls daily to engage clients and facilitate collections
- Achieved monthly metrics consistently ahead of deadlines
CSA - Customer Service Associate
Lowe's Home Improvement
Greenville
08.2022 - 12.2023
- Answered customer calls, resolved issues related to purchases and items.
Cashier/Customer Service
Circle K
Greenville
10.2022 - 03.2023
CSR - Customer Service Representative
Afni
08.2022 - 03.2023
Cashier
Pelican Staffing Solutions
Greenville
10.2021 - 02.2022
Transfer Specialist
CoastalCom
Greenville
08.2021 - 12.2021
Inbound Sales Representative
Focus Services
Greenville
11.2019 - 02.2021
Customer Service Representative
Concentrix
Greenville
11.2018 - 05.2019
- Assisted customers with a warm and professional attitude
- Responded to incoming calls promptly
- Oversaw customer accounts, ensuring accurate and up-to-date information
- Handled customer payments with precision, maintaining transaction accuracy
- Diagnosed and resolved equipment issues, enhancing customer satisfaction
- Booked appointments
Education
High School Diploma -
J H Rose Highschool
Greenville, NC06-2018
Skills
- Customer Service
- Customer Care
- Customer Support
- Call Center
- Sales
- Inside Sales
- Direct Sales
- Cold Calling
- Upselling
- Account management
- Sales order entry
- CRM Software
- Salesforce
- Data entry expertise
- Microsoft Office
- Computer proficiency
- Professional phone manners
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer service, Proficient, 11/20
- Outside sales, Proficient, 07/21
- Sales skills, Proficient, 04/21
- Sales skills, Proficient, 04/22
- Administrative assistant/receptionist, Proficient, 09/21
- Retail customer service, Proficient, 06/23
- Work style: Reliability, Proficient, 09/21
Timeline
Customer Service Representative
ACC PREMIERE
10.2024 - Current
Collections and Solutions Specialist
Regional Acceptance Corporation
01.2024 - 04.2024
Cashier/Customer Service
Circle K
10.2022 - 03.2023
CSA - Customer Service Associate
Lowe's Home Improvement
08.2022 - 12.2023
CSR - Customer Service Representative
Afni
08.2022 - 03.2023
Cashier
Pelican Staffing Solutions
10.2021 - 02.2022
Transfer Specialist
CoastalCom
08.2021 - 12.2021
Inbound Sales Representative
Focus Services
11.2019 - 02.2021
Customer Service Representative
Concentrix
11.2018 - 05.2019
High School Diploma -
J H Rose Highschool