Jutia Burnett-Patterson
4828 Alamance Rd Apt.C
Summary
Dynamic professional with a proven track record at USAA Federal Savings Bank, excelling in deposit operations and compliance. Strong analytical skills and effective communication fostered team collaboration, enhancing service delivery. Streamlined processes improved accuracy and reduced turnaround time, while mentoring new team members ensured operational excellence.
Overview
6
6
years of professional experience
Work History
Deposit Operations Specialist
USAA Federal Savings Bank
04.2024 - Current
- Processed customer deposits efficiently using advanced banking software systems.
- Ensured compliance with regulatory standards during deposit transactions and account maintenance.
- Collaborated with cross-functional teams to resolve deposit discrepancies and improve customer service.
- Monitored transaction patterns for potential fraud, escalating issues as necessary to safeguard assets.
- Assisted in training new team members on operational procedures and best practices in deposit handling.
- Streamlined workflow processes, enhancing accuracy and reducing turnaround time for deposit processing.
- Responded promptly to customer inquiries regarding account status and transaction details, ensuring satisfaction.
Team Lead
NFI Logistics
09.2020 - 02.2023
- Oversaw daily operations, ensuring adherence to safety protocols and efficiency standards.
- Led cross-functional teams to optimize supply chain processes and improve service delivery.
- Mentored team members, fostering skill development and promoting a collaborative work environment.
- Implemented process improvements that enhanced productivity and reduced operational costs.
- drive Power equipment including but not limited to double fork sit-down, pallet jack, swing reach, cherry picker, dock stocker, high reach truck, sit down single forklift.
Warehouse Forklift Operator
Walmart Distribution
10.2019 - 02.2023
- Operated forklifts to efficiently load and unload pallets in high-volume distribution environments.
- Ensured accurate inventory management through regular cycle counts and system updates.
- Maintained safety compliance by adhering to OSHA guidelines and conducting pre-shift equipment inspections.
- Streamlined warehouse processes by optimizing storage layouts for improved accessibility and workflow efficiency.
- Mentored new team members on safe forklift operation and best practices for warehouse procedures.
- Collaborated with cross-functional teams to enhance logistics coordination and reduce turnaround times.
- Implemented improvements in picking processes, resulting in increased order accuracy and reduced delays.
- Led shift meetings to communicate targets, address challenges, and foster team collaboration for operational success.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
Education
Bachelor of Science - Science
North Carolina Central University
Durham, North Carolina, NC06-2021
High School Diploma -
E E Smith High School
Fayetteville, NC06-2017
Skills
- Strong organizational skills
- Effective communication
- Efficient workflow management
- Strong analytical skills
- Team leadership
- Time management
- Decision-making
Languages
French
Full Professional
Spanish
Full Professional
English
Native or Bilingual
Timeline
Deposit Operations Specialist
USAA Federal Savings Bank
04.2024 - Current
Team Lead
NFI Logistics
09.2020 - 02.2023
Warehouse Forklift Operator
Walmart Distribution
10.2019 - 02.2023
Bachelor of Science - Science
North Carolina Central University
High School Diploma -
E E Smith High School